Toledo Complex Food & Beverage - Concessions Supervisor

Job description

At Legends Global, we are the premier hospitality partner to the world’s greatest live events, venues, and brands. Through our fully integrated service model, we deliver exceptional experiences across every touchpoint — from hospitality and venue management to partnerships, merchandise, and live event operations. With a network of more than 450 venues worldwide, hosting over 20,000 events and entertaining 165 million guests annually, our success is powered by ambitious thinking, collaboration, and bold execution. We are committed to creating an inclusive environment where team members can grow, contribute, and thrive. Winning is an everyday mindset at Legends. Join our team and be part of creating unforgettable experiences. THE ROLE The Toledo Complex includes both the Huntington Center and the Glass City Center. This position provides operational support across both venues. Under the direction of the Concessions Manager, the Concessions Supervisor is responsible for supporting all concessions, vending, portable, and in-seat service operations for Legends Hospitality. This role plays a key part in ensuring exceptional guest service, operational efficiency, and compliance with company standards during events. ESSENTIAL FUNCTIONS • Supervise and lead event-day concessions staff while maintaining direct interaction with guests. • Assist with staffing, scheduling, training, coaching, and counseling of event staff. • Maintain and control high-volume food and beverage inventory. • Train, educate, and enforce responsible alcohol service practices and ensure compliance with corporate procedures. • Develop and uphold standards for guest service, sanitation, product quality, and food safety. • Ensure all cash handling and alcohol service procedures are properly documented and enforced. • Work collaboratively with team members to ensure compliance with service standards, inventory procedures, and cash controls. • Conduct physical inventory audits, research discrepancies, and perform reconciliations as needed. QUALIFICATIONS To perform this job successfully, candidates must be able to execute each essential duty at a high level. The qualifications listed below are representative of the knowledge, skills, and abilities required. • Must be at least 18 years of age. • Ability to interact professionally with co-workers and guests while ensuring compliance with company standards. • Strong ability to multitask in a fast-paced, team-oriented environment. • Must be fluent in English. • Ability to work in an open-air environment in varying weather conditions. • Ability to lift and carry items weighing 10–30 pounds regularly and up to 50 pounds occasionally, including navigating stairs and ramps. • Availability to work extended hours, including nights, weekends, and holidays. • Must have sufficient mobility to perform assigned tasks, including frequent reaching, bending, stooping, wiping, pushing, and pulling for extended periods. • Must meet all state and local health requirements related to food handling and alcohol service. • High school diploma or equivalent required; some college preferred. • Commitment to practicing safe work habits and following all company safety policies, procedures, and training requirements. PHYSICAL DEMANDS The physical demands described here are representative of those required for an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. NOTE The responsibilities listed above are intended to describe the general nature and level of work being performed. Duties and responsibilities may change at any time due to business needs, reasonable accommodations, or other operational requirements. This description does not state or imply that these are the only duties assigned to the position. EQUAL OPPORTUNITY EMPLOYER Legends & ASM Global are Equal Opportunity/Affirmative Action employers. We encourage Women, Minorities, Individuals with Disabilities, and Protected Veterans to apply. VEVRAA Federal Contractor.