Toll Equipment Technician III

Toll Equipment Technician III Req number: R8235 Employment type: Full time Worksite flexibility: Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a motivated Toll Equipment Technician III ready to take us to the next level! If you have 4+ years of experience in electronic equipment maintenance, toll systems, or related field and demonstrated experience leading technical projects and mentoring technical staff and are looking for your next career move, apply now. Job Description We are looking for a Toll Equipment Technician III to Serves as technical expert and lead technician responsible for advanced diagnostics, complex system installations, and technical oversight of toll collection equipment. This position will be full-time and onsite in Elkhart, IN. What You'll Do Serves as technical expert and lead technician responsible for advanced diagnostics, complex system installations, and technical oversight of toll collection equipment Provides technical leadership, training coordination, and serves as primary escalation point for complex technical issues Performs advanced troubleshooting and resolution of significant equipment malfunctions that are beyond the capability of junior and mid-level technicians to isolate Coordinates with Toll Maintenance Supervisors on complex operational issues and system-wide problems Determines root cause of complex equipment malfunctions across multiple integrated systems including lane controllers, networking equipment, server systems, and software applications to locate source of trouble and implement comprehensive solutions Performs and oversees advanced preventative maintenance programs, analyzing trends and recommending improvements to maintenance procedures and schedules Ensures optimal equipment performance and minimizes downtime Performs advanced equipment hardware installation and cable termination, including coaxial, CAT 5, and fiber optic cabling Performs toll equipment software configuration, network device IP configurations, and Radio Frequency (RF) configuration and troubleshooting Utilizes advanced software tools to diagnose and troubleshoot various tolling equipment. Performs complex software troubleshooting in Windows, Unix, and Linux environments Troubleshoots equipment networking issues across LAN, video, and discrete signaling systems Interprets complex wiring schematics, network diagrams, and system architecture documentation for use in advanced troubleshooting, system modifications, and equipment upgrades Performs installation, advanced corrective/preventative maintenance, configuration, and monitoring of CCTV cameras Assists Toll Maintenance Supervisors with the installation and testing of equipment at existing and new tolling sites, including installing conduit, running wiring, installing equipment mounting hardware, and installation of tolling equipment Provides comprehensive training to technicians on advanced systems, new equipment, and complex troubleshooting procedures. Develops training materials and job aids as needed Performs toll system equipment installations, repairs, testing, configurations, and inspections for new and upgraded systems Manages toll system inventory control and recommends spare parts requirements based on failure analysis and preventative maintenance trends Completes corrective and preventative and inventory management forms as required, ensuring accurate documentation in the incident management systems and inventory management systems Participates in project work and team meetings, providing technical input on system improvements, equipment selection, and maintenance optimization Available for priority after-hours on-call rotation for critical system failures with the ability to travel to affected locations as required Performs other duties as assigned What You'll Need Required: Experience Requirements: 4+ years of experience in electronic equipment maintenance, toll systems, or related field Demonstrated experience leading technical projects and mentoring technical staff Proven track record of resolving complex technical issues across multiple integrated systems Associate's Degree in Information Systems Technology, Electronics, Computer Science, or related field required; Bachelor's degree preferred, or equivalent experience Knowledge, Skills and Abilities: Expert ability to read and interpret complex schematics, parts/wiring diagrams, network topology diagrams, and system architecture documentation Ability to establish comprehensive test procedures and validation protocols Ability to analyze system performance and recommend improvements Expert skill in the use of volt/amp meters, oscilloscopes, frequency counters, network analyzers, protocol analyzers, and specialized diagnostic equipment Advanced ability to recognize and diagnose component failures and system integration issues Skilled in reading and interpreting technical documents including complex wiring schematics, equipment manuals, and engineering specifications Advanced knowledge of computer networks principles, network protocols, and computer repair Advanced knowledge of electronic theory and practical applications Advanced knowledge of Fiber Optic systems, splicing, and testing Advanced knowledge of Radio Frequency (RF) Systems, antenna systems, and RF troubleshooting Advanced knowledge of CCTV Systems, video management platforms, and IP camera systems Knowledge of SCADA Systems and industrial control systems Knowledge of facilities maintenance and environmental monitoring systems Advanced knowledge of toll collection systems, revenue equipment, and toll operations Excellent oral and written communication skills, including technical documentation Strong leadership and mentoring abilities Ability to manage multiple priorities and coordinate with various departments Ability to work at a height of thirty (30) feet Ability to lift fifty (50) pounds Training, Certification(s) and License(s): Must possess and maintain a valid driver's license Must pass drug test within 30 calendar days prior to start date Must successfully complete and pass all company safety training Other Requirements: Candidate is required to be available for priority on-call rotation after normal working hours Must be available to work assigned shifts (6 AM to 3 PM or 2 PM to 10 PM) and flexible hours for project work Must report to work within seven (7) minutes before scheduled shift time Must provide at least 24 hours' notice if unable to make scheduled shift Overnight travel may be required for training, projects, or emergency support Must comply with all ITRCC Employee Handbook requirements Must be able to participate in weekly project work and team meetings Preferred: Industry certifications in networking, electronics, or related fields preferred (e.g., CompTIA Network+, A+, or equivalent) Fiber optic certification preferred Experience with toll collection systems, intelligent transportation systems (ITS), or similar complex automated systems highly preferred Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111. EEO Statement It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. $31 per hour The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.