Tool Repair Estimator

Job description

Job Overview The Tool Repair Estimator provides administrative services by creating and coordinating the estimates for tooling repairs and assists customers with facilitating the processing of their tools being repaired. A Day In The Life Every day at Hubbell is different and you’ll contribute in many ways. On any given day, you’ll make a difference by: Reviewing incoming tool repair requests and preparing repair estimates for customer approval. Contact customers by phone or email to discuss repair costs and obtain authorization to proceed with repairs. Entering and maintaining repair orders, estimates, and customer information in SAP and Salesforce. Assisting in prioritizing repair work for the Tool Repair Technicians based on customer needs, turnaround expectations, and workload. Tracking the status of tools through the repair process and providing updates to customers as needed. Coordinating with team members to ensure repair orders are processed accurately and efficiently. Assisting with shipping and receiving documentation to support the movement of tools through the repair process. Responding to customer questions regarding repair status, pricing, and expected completion dates. Maintaining organized records and ensuring all paperwork is completed accurately and on time. Supporting a safe, productive, and team-oriented work environment while helping deliver excellent customer service. What will help you thrive in this role? High School Diploma Microsoft Excel SAP experience a plus Salesforce experience a plus Maintain composure and positive attitude in a fast-paced environment Excellent communication skills Maintain a calm, patient and positive demeanor when communicating with customers Possess strong verbal communication skills and the ability to actively listen, understand concerns and provide clear and effective responses. Effectively manage situations without becoming frustrated and remain focused on delivery exceptional service and solutions to customers. Competencies Building Relationships and Networks Continuous Improvement Communicating and Influencing Customer Focus Enabling Execution Initiative and Drive Positive Approach and Stress Tolerance Technology Agility Hubbell Incorporated Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently. The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses. We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe. Hubbell Electrical Solutions Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power. Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class. The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.