Tools Sales Support Representative

Job description

Job Title Tools Sales Support Representative Country Mali About Us Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. The Group has approximately 42,000 employees in more than 150 countries. Our Core Values At Sandvik, we believe in four guiding principles that shape everything we do: Customer Focus: We are agile, decentralized, and make decisions close to customers. Curiosity: We are technology leaders through innovation. Responsibility: We are ethical and compliant, dedicated to health, safety, and sustainability. Winning Together: We establish market leadership through empowered people, strong performance management, and continuous improvements. Our commitment to Environment, Health & Safety Our commitment to sustainability is unwavering, and we conduct business responsibly and ethically. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. Why Sandvik? Sandvik is driven by innovation and dedicated to advancing the future of the mining industry. When you join us, you become part of a global team where your ideas are valued, and your contributions help solve real‑world challenges. You will work alongside skilled engineers and problem‑solvers who share a commitment to excellence. We support your growth through continuous learning, leadership development, and a strong focus on work–life balance—ensuring you have every opportunity to thrive. About The Role We are seeking a proactive Tools Sales Support Representative to drive product and customer service focused activities including new service opportunities/upcoming projects, trials and quality audits, carbide recycling drive and higher-level technical coaching and training for less experienced persons. To serve as field drivers implementing on the site tactics to sustain ang grow business from technical and services perspective. Key Responsibilities Include Assist customers and sales with troubleshooting and process improvements. Train users: internal and external and create training materials. Test and validate R&D designs for rock tools in Mining applications. Collaborate with Product Line development team to improve performance and create new technologies. Provide on-site technical consulting to optimize drilling operation. Prepare technical reports and manage field tools. Make technical documentation and tools to support frontline. Share product knowledge across the business by serving as high level experts in their assigned space. Take responsibility for assigned customer contracts from Supervisory organization and drive implementation and task executions to deliver customer value in line with set KPI’s. Support field trial, tool selection and customer audits as well as recommendations. Evaluate improvements and drive brand loyalty across Rock Tools. Carry out and support TSSR defined tasks and professional development of team members as required. Internal travels local/foreign for business needs and customer site engagements with identified key persons as part of multi-disciplinary team efforts to drive business. Qualification & Competencies Undergraduate Mining/Mechanical Engineer/Earth Sciences and/or Trade Experience. Excellent communication skills, practical experience in the field, strong analytical abilities, and familiarity with contracts and customer support and production processes in both mining and construction. Organized work methods and keen insight into what customers value. Comprehensive knowledge of product manufacturing processes. Reporting Relationship Sales Manager - Rock Tools Why You’ll Love Working with Us At Sandvik, we’re invested in more than just your day-to-day responsibilities—we care deeply about your growth, well-being, and overall experience. When you join our team, you can look forward to: Great Pay & Benefits : We offer a competitive salary and a comprehensive benefits package including health insurance, career development plans, employee assistance programs and more. Work-Life Balance : We recognize the importance of life outside of work. Our flexible wellness programs, and parental leave options help you care for yourself and your family. A Supportive, Collaborative Team : At Sandvik, collaboration is key. Collaboration is at the heart of our culture. You’ll work in a dynamic environment that values creativity, open communication, and the contributions of every team member. Growth Opportunities : We’re dedicated to your professional development, offering leadership programs, learning resources, and clear paths for career advancement. Our Commitment to Diversity and Inclusion At Sandvik, we believe a diverse team makes us stronger and more innovative. We’re committed to creating a welcoming environment where everyone can thrive. We value different perspectives and actively encourage individuals from all walks of life to apply. We are proud to be an Equal Opportunity Employer. We don’t just talk about inclusion—we live it. Whether it’s based on gender, race, ethnicity, age or disability, we’re dedicated to building a team that reflects the diversity of the world we work in. Everyone is welcome here. Application For immediate consideration, please apply to the Tools Sales Support Representative position before 22nd September 2026 on the Sandvik intranet, Job ID: R0093591 We thank all applicants for their response, however, only those being considered for an interview will be contacted. Hiring Location Loulou