Tools Specialist

Job description

**Role overview** The team is responsible for data quality and support operations of core online Geo products. A Tools Specialist is the liaison between the Operations team and Engineering team and responsible for ensuring the smooth technical functioning of the Ops teams. ### Responsibilities - Analyze and resolve tools and/or hardware problems: Diagnose and resolve complex problems discovered in tools/ products, - Act as a technology expert for Geo Operators and Program Managers, removing technical obstacles and resolving user-reported problems, - Work closely with GDO program management and software engineering teams to appropriately file bugs and escalate issues, ensure reproducibility, and communicate user issues, - Coordinate tool releases and new updates (as needed), - Test tool fixes/changes/new features for engineers, - Submit code changes for tools (as needed), - Develop new tools/Dashboard as needed by the teams, - Diagnose global geo problems related to software/Linux, - Respond to support tickets for technical issues (bugs, latency, tool issues) and perform debugging, analysis, and escalate bugs that negatively impact operations according to the thresholds established in a timely and clear way. ### Required skills - 1-3 years of experience in a similar domain, - ArcGIS desktop, ArcGIS server experience, - Scripting knowledge – Python and SQL experience, - High school graduate or equivalent, - Technological savviness, - Availability to work on the weekends (1-2 week days/month) - Excellent interpersonal and communication skills with the ability to operate and communicate effectively with people at all levels of the business, - Strong problem-solving skills and excellent attention to detail, - Able to work independently, motivated, proactive attitude with a passion for learning and creative problem-solving. - AI literacy ### Nice to have - Github - FME