Tour Guide

Job description

Company Description About Our Hotel Step into the enchanting world of Fairmont Mount Kenya, where every corner whispers a tale of love—love for people, for wildlife, and for the breathtaking environment that surrounds us. Originally founded as a celebration of love, this legendary destination continues to be a sanctuary for romance, conservation, and unforgettable experiences. Nestled within the renowned Mount Kenya Wildlife Conservancy, our hotel offers an extraordinary opportunity to immerse yourself in nature with our unique eco-safari adventures, all set within a landmark property that captures the very essence of Kenya's natural beauty. Set against the awe-inspiring backdrop of Mount Kenya, Africa's second-highest peak, Fairmont Mount Kenya Safari Club is more than just a hotel—it's a haven where you can rejuvenate your spirit, indulge in exceptional culinary delights, and embark on safari experiences that are as unique as they are exhilarating. Whether you're exploring the untamed wilderness of Mount Kenya, or uncovering the rich heritage woven into the fabric of our hotel, every moment here is designed to help you reconnect with nature, with yourself, and with the world around you. Conveniently located just a scenic 3-hour drive from Nairobi, Fairmont Mount Kenya also offers the luxury of its own landing strip, just a quick 45-minute flight from Nairobi. Our prime, central position places you at the gateway to some of Kenya's most celebrated landscapes and conservation areas. From the pristine beauty of Ngare Ndare forests and waterfalls to the majestic Aberdares and the world-renowned sanctuaries of Ol Pejeta, Samburu, and Solio, our club provides unparalleled access to the heart of Kenya's natural wonders. At Fairmont Mount Kenya Safari Club, every experience is an invitation to discover, to fall in love, and to create memories that will last a lifetime Job Description Fairmont Mount Kenya has been consistently ranked among the world’s finest, earning a spot on the 2024 Travel + Leisure 500 list and being recognized as one of the top destinations in Africa. It has also been featured by Condé Nast Traveler as one of Africa’s top destinations. In addition, the hotel has been honored as Africa’s Leading Hotel by the World Travel Awards for the fourth consecutive year, most recently in 2025. The Tuor Guide plays a pivotal role in bringing these journeys to life. More than a driver, this individual is a storyteller, naturalist, host, protector, and ambassador of both the destination and the Fairmont experience. Through presence, professionalism, warmth, and knowledge, the Driver Guide transforms excursions into meaningful memories while ensuring the highest standards of safety, comfort, and emotional luxury. Other duties and responsibilities include: Guest Experience & Guiding Curate and facilitate exceptional guest excursions and outdoor experiences with warmth, confidence, and professionalism. Deliver engaging interpretation of wildlife, ecology, history, culture, geography, and conservation throughout all experiences. Personalize experiences according to guest interests, pace, age groups, and expectations. Anticipate guest needs and ensure comfort throughout journeys and activities. Create meaningful moments through storytelling, attentiveness, and emotional connection. Represent the property as an ambassador of luxury hospitality and authentic Kenyan experiences. Excursion Facilitation Game drives and excursions in surrounding conservancies and reserves including Ol Pejeta Conservancy, Samburu National Reserve, Solio Game Reserve, and Aberdare National Park. Nature walks within Mount Kenya Forest. Guided walking tours within Mount Kenya Wildlife Conservancy. Bird walks and ecological experiences within the property. Mount Kenya Ceremony and cultural experiences. Sundowners, bush experiences, and bespoke guest itineraries. Airport transfers and inter-property journeys where required. Safety & Operational Excellence Ensure the safety and wellbeing of guests at all times during excursions and transfers. Conduct vehicle inspections before and after each excursion. Maintain cleanliness, presentation, and operational readiness of safari vehicles and equipment. Adhere to all road safety regulations, conservancy protocols, and Fairmont operational standards. Respond calmly and effectively in emergency situations. Maintain accurate excursion logs, incident reports, and vehicle records. Wildlife & Conservation Knowledge Demonstrate strong understanding of East African wildlife and behavior. Bird species and identification. Ecosystems and habitats. Conservation efforts and sustainability practices. Local culture, history, and heritage. Continuously develop knowledge through training, reading, and field exposure. Promote responsible tourism and conservation awareness among guests. Qualifications Possession of a recognized Tour Guide certification or professional accreditation. Additional distinctions, awards, or internal ratings such as Silver or Bronze Star or equivalent hospitality/tourism recognition will be considered beneficial. Professional safari guiding and/or tour guiding experience. Excellent command of spoken English; additional languages are an advantage. Strong interpersonal and communication skills. Emotional intelligence and empathy. Calm and composed demeanor under pressure. A valid driving license with clean driving record. (TSV badge) Strong hosting and guest engagement ability. Passion for wildlife, conservation, and nature. Ability to read guest energy and adapt experiences accordingly. High standards of professionalism, grooming, and presentation. Physical fitness and ability to work outdoors in varying conditions. Strong teamwork and collaboration skills. Bronze, Silver, or Gold level guiding certification or equivalent First Aid certification. Defensive driving certification or adequate experience Previous experience in luxury hospitality or safari operations. Knowledge of the Laikipia ecosystem and surrounding conservancies. Additional Information Employee benefit card offering discounted rates in Accor worldwide. Learning programs through our Academies. Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities. Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction. Working with a hotel rich in history and known for exemplary services while growing your career. Work and learn in a magical luxury property.