Tour Guide - University of Kansas

Job description

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! GLOBAL SALES A true partnership on every level. That’s what Legends forges with each and every team, stadium, athletic director, and owner we serve to strengthen sales and partnership results as a team effort. As an extension of your team, our sales experts work diligently with your management and staff to create solutions and programs that are always fully custom to your needs and goals. Look to us to delve deep to understand your values, your market and your target audience – help you solve problems and ultimately deliver the right game plan to drive your organization forward. THE PROJECT Kansas Athletics and Legends, a global premium experiences company, have announced a comprehensive, long-term partnership focused on reimagining the fan experience as part of the expansive renovation of iconic Allen Fieldhouse and the transformation of David Booth Kansas Memorial Stadium. Allen Fieldhouse, the premier venue in college basketball, will soon undergo a series of renovations that will include upgraded fan experience amenities and reimagined and expanded premium hospitality spaces. David Booth Kansas Memorial Stadium is part of a transformational multi-use development project to create a north gateway entrance to the University of Kansas campus. As part of the overarching agreement, Legends will work in partnership with Kansas Athletics to optimize revenue generation and curate experiences for all Jayhawk fans. With a data-driven approach, Legends will oversee premium product development, pricing, and sales as part of the projects, as well as manage overall premium seating, ticket sales, annual fund donations, marketing strategy, and business intelligence for all ticketed sporting events. THE ROLE To serve the high volume of visitors, it is imperative that service of the highest standard is administered daily through each employee associated with the tour department. The role of a Tour Guide staff member is to effectively give information about the venue in an entertaining, engaging and informative way. ESSENTIAL DUTES AND RESPONSIBILITIES Be knowledgeable about all parts of the stadium that are on the tour route and in the script. Greet guests as they enter assigned areas. Facilitate a group getting through the stadium in a safe and effective way. Provide facts and historical information about the city, visible landmarks, pointing out features of interest and answering questions. Maintain a professional image and pleasant demeanor at all time. Provide a high level of customer service for the guest, resolving issues and referring issues to Supervisor as necessary to ensure a pleasant experience. Create and prepare specified tour material as needed. Work with fellow team members to keep tour route monitored in an effective manner. Ensure safety of our guests while waiting, on tour or in assigned areas. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Have relevant customer service experience. Must have excellent interpersonal skills. Ability to demonstrate a positive and team-oriented attitude. Must be comfortable serving visitors of all backgrounds and age. Must be willing to be flexible with their schedule and daily assignments. Ability to stand for long periods of time and walk long distances. Non-traditional hours (Nights, Weekends & Holidays as necessary) COMPENSATION $15.00 Per hour WORKING CONDITIONS Location: On Site – Kansas University PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.