Tour Leader (CEO) - Galapagos

Job description

About Us G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours. With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it. Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world. If all that sounds like your kind of thing, well, we can’t wait for you to join us. What is a CEO? We call our Tour Leaders CEOs, which stands for Chief Experience Officer. G Adventures CEOs are responsible for making people's holiday dreams come true! Their backpack is their office, the local hostel is their bed for the night and the commute to work might be a boat cruising or hopping from island to island in this remote Pacific Archipelago. Our travellers have diverse ages and interests and a multitude of different reasons for embarking on a trip. For most clients the only G Adventures employee that they will have contact with is the CEO. The main responsibility of a G Adventures CEO, therefore, is to help them to explore their particular areas of interest and to make sure all travellers have a fun and safe time. The CEO determines the level of success of each trip. Responsibilities Act as day-to-day guide, interpreter, manager, and organizer of the group Deal directly with your traveller’s issues and concerns Maintain the established itinerary as closely as possible Make and confirm reservations for accommodation, transport and activities as required Maintain daily expenditure accounts, retain receipts and keep expenses within trip budget Provide a report for each trip in the required format, if requested Keep trip notes updated in a standardized format Train new CEOs as selected, passing on all relevant information Provide assistance to the regional office when requested Consistently deliver a high level of customer service and traveller satisfaction Provide leadership for our travellers and be responsible for their well-being Continually increase knowledge about region’s culture, religion, current affairs, environment Have detailed knowledge of hotels, sights, restaurants, transport, souvenirs, prices, etc. Develop information sources and contacts that can be of assistance when required Be mindful of potential opportunities for G Adventures, such as new destinations, new CEOs, new markets or ways to improve itineraries Learn about and understand Planeterra, G Adventures’ non-profit foundation, and it’s relationship with G Adventures Requirements A love for adventure travel. A valid ID residency to live in Galapagos Islands. Naturalist Guide license issued by the Galapagos National Park. Marine license issued by the Maritime Authority of Ecuador A valid certificate of competence in O.M.I and issued by the Maritime Authority of Ecuador A valid certificate of competence in Sufficiency in crowd control, group driving, passenger safety issued by the Maritime Authority of Ecuador. A valid certificate of competence in Management of crisis and human behaviour. A valid certificate of competence in training in the protection of ships and seafarers with assigned tasks. First Aid/CPR certification Knowledge of basic accounting/budgeting Extensive knowledge of the history, geography, and culture of Galapagos and Ecuador. Be able to work/live aboard and/or in island hopping modality Physical ability to handle treks, luggage, and various active adventures Previous experience living, travelling, studying or working abroad preferred Excellent English language skills – both written and spoken Demonstrated communication and leadership skills Strong decision making and problem solving skills Good computer literacy: (Internet, E-mail, Word and Excel) and social media **Please note that we are not currently recruiting, the recruiting season is from August to December ** G Adventures is committed to fostering a diverse and inclusive environment. We consider all qualified applicants. If selected, G Adventures offers support via a variety of Team Resource Groups.