Tour Staff Coordinator, Oceania

Job description

About Us Let’s go on an adventure together! Hey there, we’re G Adventures. We’re one of the world’s leading small group travel companies, and we’ve always believed that travel isn’t just about where you go — it’s about how it changes you. For the last 35 years, we’ve set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible. Just real humans, travelling your heart out across the world with open minds and a non-stop desire to make our planet better, simply by exploring it. At G Adventures, our DNA (or GNA, if you will) is built on belonging — where bringing your authentic self to work every day isn’t just accepted, it’s downright celebrated. For our office crew — you wanna rock a t-shirt with your dog’s face on it? We say go for it. For our Chief Experience Officers — you wanna hit the road and call some of the most epic places on Earth your home office? We love that — and we’ve got you. Wanna spend your days with people you genuinely like? Us too — and we’re pretty sure you’ll fit right in, wherever that is. Now about that career of yours — this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time. Feel like this could be the right fit? We think so too, and we’re already way too excited to meet you. About the Role If you are someone who loves organisation, administration and leading others, with a passion for travel and a good understanding of New Zealand and Australia as travel destinations, keep on reading! Our Oceania Operations team is on the hunt for a superstar Tour Staff Coordinator! This isn't your average desk job—it's a high-energy balance of championing our legendary Tour Leaders on the road and collaborating with the rest of the Operations team to deliver world-class tours across Australia and New Zealand. If you're ready to lead by example and help us create life-changing experiences for travelers from every corner of the globe, we want to hear from you. Based in our vibrant Brisbane office, this is a hybrid position, where a set number of days is required in office. Offering the best of both worlds: office collaboration and flexible focus, you'll have access to world-class systems and the full backing of our global community. You'll be sharing on-call emergency support on a rotational basis to ensure our tours run like clockwork, 24/7. If you're hungry for growth and ready to take the next step with the world's leading adventure travel company, apply now! What you'll be doing Tour Leader Support Support Tour Leader recruitment, onboarding and performance management Assignment of tour staff trips, training programs and learning modules Maintain and upkeep tour leader profiles on multiple platforms Support tour leader growth and development through coaching and mentoring Support with quarterly Tour Leader performance reviews Support global tour leader initiatives Foster a culture of collaboration and innovation through ongoing brainstorming and other sessions with our Tour Leaders On tour operations and admin Lead Tour Leader trip rostering and logistics Conduct pre trip briefings and tour leader 1:1’s Maintain and contribute to improving Tour Leader resources Support tour leaders with on trip group management, complaint resolution, itinerary disruptions and incident management Support Tour Leaders with learning and adhering to all procedures and processes, inclusive of incident reporting Share responsibility for the emergency phone in rotation with the regional operations team Support in pre and on tour itinerary disruption planning and management Support with on tour budget reconciliation Build and maintain strong relationships with all stakeholders, both internal and external Collaborate with the operations team on regional projects Contribute to the culture and growth of the Oceania Operations Team and broader G Adventures community Who We're Looking For (Your Superpowers) 2+ years in the tourism industry. Being a Tour Leader (CEO) before is a plus! Strong administration skills including proficiency with Google Suite Ready to travel/train on the road as/when needed. Know your way around Australia and New Zealand. Amazing customer service and communication skills Strong leadership skills, with a desire to foster growth in our tour leader (CEO) team Self-motivated, super organized, great at admin, and a problem-solving whiz. What Do We Offer You? Competitive Total Rewards Package, including exclusive travel perks! Additional days off, including on your birthday! Vacation time for you to recharge Enhanced Parental Leave Meaningful Employee Recognition Program Learning and Growth Opportunities Employee Resource Groups *Applicable based on location* Please note that Artificial Intelligence (AI) is used in the selection or interview process. G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.