Toyota of Downtown Chicago Rental/Loaner Agent

Job description

**Opening from Toyota of Downtown Chicago – Rental/Loaner Agent** Are you passionate about providing exceptional customer service in the automotive industry? Join our team at Toyota of Downtown Chicago, part of the prestigious Murgado Automotive Group, as a Rental/loaner Agent/Coordinator! **What You’ll Do:** As a Rental/Loaner Agent, you will be responsible for managing the dealership's rental/loaner vehicle program, ensuring a smooth, efficient, and professional experience for our customers. You will assist customers with rental/rental/loaner vehicles, coordinate with the service team, and maintain detailed records to keep our program running flawlessly. **Key Responsibilities:** Manage the rental/loaner vehicle fleet and ensure vehicles are clean, fueled, and ready for use. Greet and assist customers in the rental/loaner process with a positive, professional attitude. Coordinate with the service department to meet customer needs and ensure timely return of rental/loaner vehicles. Maintain accurate records of rental/loaner vehicles, including condition reports, mileage, and contracts. Inspect rental/loaner vehicles upon return for any damages or issues. Ensure compliance with dealership and manufacturer policies regarding rental/loaner vehicles. **What We’re Looking For:** Strong customer service skills with a friendly, professional demeanor. Excellent communication and organizational skills. Detail-oriented and able to manage multiple tasks in a fast-paced environment. Previous automotive or rental/loaner fleet experience is a plus but not required. Valid driver’s license and clean driving record. **What We Offer:** Competitive pay and benefits package. Opportunities for career growth within the Murgado Automotive Group. Dynamic and supportive work environment. Employee discounts on vehicle purchases, parts, and service. **Why Work at Murgado Automotive Group?** At Murgado Automotive Group, we pride ourselves on providing exceptional service to our customers and a supportive, growth-focused environment for our employees. We’re committed to fostering a culture of excellence and offering our employees the opportunity to thrive within the automotive industry.