Track and Trace Operations

Job description

Track & Trace Operations Specialist Wersirius Holding is looking for its next rockstar! We are an international company within the trucking industry, operating in the U.S. market for over 5 years, and are now looking to expand to LATAM. Our team of experts provides services across various industry sectors, offering unique logistics solutions and achieving high client satisfaction that is setting us apart from all other trucking companies out there! Wersirius Holding is dedicated to its employees' continuous growth and development, as well as creating opportunities for career starters. So if you are a go-getter, hungry to get results, and ready for the next challenge in your professional career this opportunity was meant for you… Job Description: This position is only available for people located in Venezuela We are seeking a detail-oriented and proactive Track & Trace Operations Specialist to join our team. The ideal candidate will be a detail-oriented professional with excellent communication and problem-solving skills, capable of managing the full lifecycle of shipments from origin to destination. Responsibilities: Monitor shipment status and location, performing communications with carriers, drivers, and internal staff to to deliver accurate tracking information at every stage. Continuously update and manage track & trace systems, maintain real-time visibility dashboards or boards, and interface with client systems or load boards to keep everyone informed Track shipments from origin to destination, using tracking software and GPS. Identify and address disruptions, such as delays, missing documentation, or carrier issues. Collaborate with drivers, carriers, planners, or clients to resolve issues promptly and maintain service reliability. Your Daily Tasks Will be: Monitor Shipment Movement: Begin each shift by reviewing the status and location of all active shipments using tracking software and GPS. Update Systems: Continuously update and manage the track & trace system, real-time visibility dashboards, and client-facing systems with the latest shipment information. Communicate with Stakeholders: Conduct regular check-ins and respond to inquiries from carriers, drivers, and internal teams to ensure accurate tracking information is shared. Proactively Identify Issues: Watch for potential disruptions, such as reported delays, unexpected route changes, or other red flags that could affect service reliability. Resolve Problems: Immediately address any identified issues like delays or missing documentation. This involves coordinating with drivers, carriers, planners, or clients to find a quick resolution. Document and Report: Accurately log all communications, updates, and issue resolutions within the tracking systems to maintain a clear record of each shipment's journey. What we are looking for: B1-B2 English Level (Good/Fluent command of the language) Self-motivated, results-oriented, with a positive mindset. No previous experience needed. Strong attention to detail and excellent organizational skills . Ability to work independently while managing multiple tasks efficiently. Fully functional equipment: Laptop, UPS (guarantee workflow during outages), Headset. Availability Required: This is a full-time position requiring a minimum of 40 hours per week . Candidates must be available to start on the date specified in the job offer. Shifts: The role involves working one of three shifts (all times are Central Time, CT): Morning Shift: 7:00 AM - 3:00 PM Daytime Shift: 2:00 PM - 11:00 PM Night Shift: 11:00 PM - 7:00 AM Benefits: 1. Professional Development Mentorship - Hands-on guidance throughout your learning process. Team Work/Strategies - You’ll have our top agents provide you with the expertise and strategies needed to produce results. Opportunities for Growth 2. Income/Experience Base Salary: Monthly Earnings Range (USD) Level 1 Experience (Month 1): $300 Level 2 Experience (Month 2): $350 Level 3 (Good Performers - 1 Year): $600 Do you want to understand how it is to work with us? Let's meet... Bojana Andjelkovic Safety Manager 'For Wersirius Holding, the future is the one we define ourselves' Andrija Nikolic Senior Recruiter 'Wersirius is not just a workplace. We are building an environment where we all feel like part of one family story' Bottom line? If you want to be part of a team where ambition is rewarded, with competitive compensation, generous benefits, the opportunity to work with talented professionals and earn top dollars while you become a trailblazer for our Venezuelan team, we are looking forward to meeting you! Why would you want to work with us? Wersirius is now embarking on an exciting journey to expand its operations into Venezuela, and we're seeking passionate and dedicated individuals to join us on this groundbreaking venture. This represents a unique opportunity for our Venezuelan team, why? Because as we establish our presence and expand our services, we'll be creating a wide range of rewarding career paths. From operations and logistics to technology and innovation, there will be ample room for professional development and advancement. Joining Wersirius in Venezuela means you'll have the chance to shape the future of the trucking industry in the US market, introduce innovative solutions, and set new standards of excellence. Your contributions will directly impact the company's success and your own career trajectory and financial freedom! If you're passionate about: -Innovation growth, and making a lasting impact -A competitive USD INCOME ! -And a serious company willing to commit to your professional development… Wersirius is the place for you! We're looking for talented individuals who share our vision and are ready to embrace the challenges and rewards of building a world-class trucking company in Venezuela. Take the next step in your career and join the Wersirius team today!