Track and Trace Rep

Job description

As a Track and Trace Representative, you will be responsible for ensuring shipments remain on schedule from pickup to delivery. Your key responsibilities will include: Enter and update shipment details with accuracy in our logistics system Conduct daily check calls with drivers to confirm pickup and delivery progress Monitor and track freight throughout the complete shipment lifecycle Identify potential delays and communicate timely updates to relevant stakeholders Collect and maintain accurate shipment documentation and records Collaborate with Sales and Dispatch teams to resolve shipment-related issues efficiently Manage a high volume of outbound calls, typically 100+ calls per day, maintaining professional communication standards Panamanian Citizens or work permit ONLY! Advanced English — spoken and written (English language is a valuable asset) 1-3 years of experience in logistics, dispatch, track & trace, call centers, customer service, or similar roles Strong communication and multitasking skills Excellent attention to detail and organizational abilities Ability to manage multiple shipments and priorities in a fast-paced environment Proficiency with Google Workspace and Microsoft Office Comfortable handling a high volume of outbound calls A proactive, team-oriented, solutions-focused mindset High school diploma required; associate degree or higher preferred We’re a growing third-party logistics company where GRIT, TENACITY & A DESIRE TO WIN matter. You’ll join a collaborative, high-energy environment where your work directly helps keep freight moving and customers informed.