Track and Trace Specialist

Logan Premium is a third party logistics provider that is elevating the reputation of freight brokers in the logistics industry by prioritizing integrity, service, and flawless execution. We focus on long-term relationships, impeccable attention to detail, and meticulous tracking to deliver reliable, on-time solutions while maintaining the highest standards of transparency and trust in every interaction.

As a Track and Trace Specialist you'll be responsible for communicating with drivers directly, detecting potential issues before they arise, and ensuring all loads are on track for on-time pick up and delivery.

This is an onsite role in Skopje, North Macedonia.

What You’ll Do:

• Oversee all in transit shipments and confirm all drivers are tracking on time and via Macropoint.

• Proactively identify potential delays and issues before they impact the load.

• Communicate with drivers and dispatchers to ensure on-time pickup and delivery from the point of dispatch through the final delivery.

• Work closely across departments to communicate any late drivers, bounces, or in transit issues as they arise.

• Data Entry.

• Ensure all shipments are accurately updated in McLeod with detailed notes and next scheduled calls.

Who you are:

• Reliable, detail oriented, organized, and analytical.

• A multitasker who thrives in a fast-paced environment while maintaining a high level of attention to detail.

• Long-term thinker with the ability to identify potential in transit issues and late pick ups or deliveries before they occur.

• Process oriented and able to efficiently streamline billing operations.

• Capable of diffusing high stress situations while maintaining composure and professionalism.

Qualifications:

• Freight brokerage or experience with a trucking company is preferred but not required.

• Excellent phone etiquette as well as verbal, written, and interpersonal skills.

• Experience in McLeod is a huge plus.

• Proven ability to multitask, organize, and prioritize work.

• Highly proficient in English, both verbal and written.

• Experience with reefers is a huge plus.

This role is fully onsite in our Skopje office Monday through Friday, between 14:00 and 23:00 MK time.