Trade & Operations Support - Overnight

Job description

**The Role:**Dash Financial Technologies is a leading provider of advanced trading solutions, specializing in order routing applications. We deliver advanced trading tools, transparency, and execution performance to institutional clients across the buy-side and sell-side. Our mission is to empower our clients with control, insight, and results through innovative trading solutions. The Trade & Operations Support role is responsible for supporting global trading activity during overnight and early market sessions. This role helps expand market coverage by providing real-time trade support, monitoring of systems health and connectivity, and resolving operational issues outside of standard business hours. Trade & Operations Support provides external-facing support for client trading workflows, along with oversight of internal platforms and systems during designated off-hours shifts. ### Key Responsibilities: - Provide external-facing support of client trading workflows during extended hours equity and option trading sessions - Monitor the health and performance of internal trading systems and external connectivity - Troubleshoot and escalate operational, connectivity, and client-related issues in real time - Collaborate with internal teams, including Routing, Clearing, Integration, and Sales, to support and enhance the client experience. - Execute day-to-day operational processes while continuously identifying and driving improvements to trade desk workflows - Document incidents, issues, and resolutions to support operational transparency and continuous improvement ### Required Skills, Experience, and Qualifications - 1–5 years of experience in trading operations, trade support, or market operations - Familiarity with equity and options trading workflows preferred - Experience in a high-volume, time-sensitive trading environment - Prior client-facing support experience strongly preferred - SIE, Series 7, Series 57, or willingness to obtain ### Core Competencies: - Strong problem-solving and analytical skills - Ability to work independently and make sound decisions in a low-supervision environment - Excellent communication skills, both written and verbal - High attention to detail and accuracy - Ability to remain calm and effective under pressure - Strong sense of accountability and ownership