Trade Support Team Member (AUSTRALIA)

Job description

About the role An opportunity has become available at our Kingston Clennett’s Mitre 10 store for an experienced Trade Support Team Member. This is a casual position rostering between 7am – 5:30pm Monday to Friday. You will support our Trade Sales Team with administrative tasks and help deliver excellent service to our trade customers. You’ll use your experience in trade, retail or administration to manage enquiries, process orders and build strong working relationships in a fast‑paced, team‑driven environment. A passion for delivering outstanding customer service will help you succeed in this dynamic role. What you will be doing: Liaise with Trade Account Managers to support trade account customers. General admin duties to support our Trade Sales team. Processing customer orders and preparing quotes accurately and efficiently. Arrange and book site deliveries, coordinating with customers and internal teams Handle customer queries and complaints in a professional and helpful manner. Maintaining accurate data and documentation. Work closely with internal teams to ensure smooth operations. What you will bring: Strong customer service focus. Ability to clearly communicate to customers & Suppliers via phone and email. Ability to multitask in a dynamic fast paced trade business. Previous experience in administration or customer support. Flexibility to work across a 5-day trading week roster Trade or building industry experience is an advantage but not essential. Ability to work closely in a diverse team. About Us For over 50 years Mitre 10 has been the local and independent hardware store to thousands of Australians. Our focus is on people, performance and providing great customer outcomes by working together and building partnerships. We’re the leading partner to over 635 independently owned stores – giving them a competitive advantage to take the big chains to task, and with the trusted, strong heritage, hardware brands of Mitre 10 and Home Hardware, we enable retailers to the best stores in their town and as such ensuring builders, renovators and DIY’ers build, renovate and maintain the best homes for Australian families. Clennett’s Mitre 10 is part of the Total Tools Hardware Group and is a wholly owned entity of Metcash Limited.