Tradewin Consultant (Customer Service Agent)

Job description

The employee will ensure the correct and timely completion of data / information in the operating system, will constantly communicate with members of other Expeditors offices, Tradewin, while offering exceptional support and assistance to our Customer Service departments. MAIN RESPONSIBILITIES: • Ensuring a continuous and correct flow of data, respecting the company's procedures. • Timely and correct entry of data in the operating system, with great attention to detail. • Tracking the status of the activity within the department and completing the new information in the system, ensuring their permanent updating in order to offer visibility to the clients and the Expeditors network. • Ensuring a good collaboration with the clients by offering permanent solutions to their requests. • Information processing only in accordance with Expeditors rules. These include all applicable internal policies, procedures contained in the Operations Manual (PAHO), as well as external government regulations, customer policies and their needs. • Full understanding of the operational flow of the department and continuous attempt to improve problem areas. • Following the clients' manuals (SOP, instructions) and carrying out the activity according to the instructions related to the requirements of each client. • Ensuring the achievement of the performance indicators established within the company. • Immediately inform managers of issues that require assistance and support. • Guarantees the observance of the quality standards specific to the company and the industry. • Respect the confidentiality of the data and the company's policies regarding this aspect. • Compliance with Performance Indicators (KPIs) within Expeditors. • Checking the accuracy of the managed documents and ensuring the compliance of the regulations according to the Expeditors policy • Maintaining complete and accurate records of client projects • Participate in the development and continuous improvement of Tradewin products • Professional communication with internal and external clients • Providing support and supervision for Tradewin team members based within the Bucharest Service Center • To have good results in individual work, but also in the team • Be flexible and easily adapt to the work environment • Have initiative and the ability to develop solutions • To approach perfection work with details • Have the ability to work under stress • To respect the agreed deadlines for a certain activity • Provide quality results • Be motivated and very focused on his goal • To handle very well in conflict situations • Carry out high-level professional communication • To be oriented towards customer satisfaction • Express himself / herself with fluency in English (written and oral) • To be experienced in using the computer and various software applications • Have high quality standards. All your information will be kept confidential according to EEO guidelines. Additional information Expeditors offers excellent benefits: Meal Tickets Health Plan: Medical Life Insurance Free shuttle service from/to Aviatorilor Metro station Employee Stock Purchase Plan Training and Personnel Development Program Growth opportunities within the company Employee Referral Program Bonus Tradewin is an international trade consulting company that provides creative and effective solutions and guidance in matters regarding Customs and Trade regulatory compliance, logistics, and trade data management. Our services include consulting and tactical work in the areas of Import and Export Compliance, HS and ECN Classification, Trade Preference Programs, Duty Mitigation, and Supply Chain Security. Our staff is comprised of licensed Customs brokers, lawyers, accountants, and industry leaders located across North America, Australia, APAC, India and Europe. As a team, we work to assess complicated situations, maneuver through regulatory hurdles, and implement solutions that meet both the letter of the law and the spirit of your business. Tradewin provides import and export consulting and tactical services in many areas of international trade including: Import HS Classification, Export HS Classification, Binding Ruling Requests (BTI’s), Export ECN and Licensing Determination, Import Procedures Development, Export Procedures Development, Post Entry Services, AEO Readiness Assessment, Trade Agreement Qualification, AEO Procedures Implementation Assistance, Valuation Analysis, Customs Compliance Assessments, Compliance Training, Denied Party Screening, Export Licence determination and application.