Trading Support Agent

Job description

Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Who we are We’re Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands, including Betway and Jackpot City. We’re a powerhouse built on decades of expertise and we’re changing the game for good. Our mission is to give our customers a superclass entertainment experience. Who we’re looking for We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Super Group International, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar. Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary. Why we need you We’re building experiences that wow our customers – and that starts with bold, curious people who want to do work that matters. If you’re hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment. As our Trading Support Agent, you’ll play a key part in supporting the delivery of a wide array of tasks to ensure all elements of trading are performed with optimal efficiency and profitability, covering as a reliable second line of support to our customer service and ultimately ensure that all Trading related queries escalated by our internal and external partners are resolved. Your drive and ideas will help us move faster, improve smarter, and stay ahead of the game. What you’ll be do You’ll take ownership of work that gives us our competitive edge, including: Assist various internal & external departments in relation to sportsbook related escalations, Directly or indirectly assist with trading related processes and duties, Completion of extra tasks relating to Trading as assigned by managers during shift, Update databases that will assist with trading, Develop trading skills-set by working closely with members of the Trading department, Keep up to date with sporting activity by following sports events and new updates, Maintain high level of awareness on internal policies, systems and procedures. This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives. Essential skills you’ll bring to the table The necessary skills that we require for this role include: Strong knowledge of all sports and understanding of sports betting terms/types, Excellent time management and adherence to schedule, Strong numerical skills, Willingness to work in a 24/7 shift environment, Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively, Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals, Exceptional attention to detail, ensuring high standards of quality in all outputs, Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations. Desirable skills you’ve got up your sleeve It would be great if you also have some of the following skills: Exposure to Sportsbook/Trading environment, Sports fanatic with a keen interest in sporting data and analytics, Knowledge and understanding of all the Betway Brands and systems, In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends, Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations, Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards. Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward. These competencies are: Adaptability Ownership and accountability Initiating action Resilience Team orientation Integrity Innovation What you’ll get back We invest in your growth and wellbeing, so you can bring your best: Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast. Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career. Support that has your back. Our Employee Assistance Programme offers resources for you and your family. Group Life Cover Funeral Fund Benefit Income Continuation Benefit Medical Aid Subsidy Retirement Annuity Subsidy Ready to feel superclass? At Super Group, your experience matters. We’re honest, fair, and focused on helping you succeed – and your work will have real impact from day one. Game on! *Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process. *Shortlisted candidates may need to complete an assessment. This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification. Should you not hear from us within 2 weeks, please deem your application as unsuccessful. The perfect place to work, play and grow!