Trading Systems Support Lead

Job description

All Options is looking for a Trading Systems Support Lead to join our team in Austin, TX. This is a high-impact role at the intersection of engineering, leadership, and real-time support. You will own the performance, stability, and evolution of our trading systems; shaping both the technical direction and team responsible for supporting it. Your time will be split between building performance-focused automation, improving team frameworks, and participating in an active support rotation where you take ownership of live issues as they arise. From day one, you will work closely with traders and engineers on the trading floor, staying close to critical systems and the people who rely on them. Whether you’re resolving urgent production issues, enabling seamless trade execution, or diving deep into system behavior to identify and address root causes, your impact will be immediate. Key Responsibilities: Lead, mentor, and grow the trading support team, setting standards for performance and professional development Define and own the roadmap for trading systems support, prioritizing initiatives that improve performance, scalability, and reliability Improve system uptime, capacity, and performance to ensure stability under high-load and high-volatility market conditions Drive continuous improvement and assess the team's tools, workflows, and operational processes Provide daily support for proprietary trading systems, diagnosing and resolving critical production issues, and managing incident tracking and reporting Build and enhance monitoring tools and dashboards to correlate system performance with trading outcomes, including alerting and automation Key Requirements: Bachelor's degree in Computer Science or equivalent field of study 5 or more years’ experience in technical support, production engineering, or related roles, including team leadership Proficiency in scripting and automation (e.g. Python, Shell) and experience with version control systems such as Git Experience in technical support and leading a customer support team Strong understanding and hands-on experience with Linux OS Ability to communicate clearly with both traders and developers and to collaborate effectively in a fast-paced environment Experience with trading systems and US exchange protocols is a plus Experience with C++ or Rust is a plus Previous experience in a financial or trading environment is a plus Why Join All Options? At All Options we offer a dynamic collaborative environment where ambition is rewarded and growth is real. Enjoy a competitive salary, bonus opportunities, 25 days PTO, paid medical, dental, and vision benefits package, 401(k) employer sponsored contributions, and in-house meals and snacks. And because wins deserve celebrating, we bring the team together for monthly drinks and festivities. Join us and help shape what’s next! Apply Now! If this sounds like your next challenge, submit your CV and cover letter. Our team will carefully review your application and will contact you if you meet the requirements. All applicants must be currently authorized to work in the United States. This role is not eligible for visa sponsorship. Equal Opportunity Employer All Options is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information or any other protected status under applicable law. All employment decisions are based on qualification, merit, and business need.