Traffic Management Specialist

Job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description AECOM is currently seeking a part-time Traffic Monitoring Specialist to help support our projects located within the Sanford, FL area. Work is in a 24/7 emergency operations/dispatch environment and will include overnight, weekend, and holiday hours. Work often involves repetitive functions and is performed indoors at a desk that can be adjusted for sitting or standing This is a public safety function that requires focus and the ability to prioritize. Work can be fast-paced and intense, requiring organizational skills and an attention to detail. Position works under limited supervision performing relatively complex technical work. Provides services at client site in Sanford, FL. Answers calls from outside partners and stakeholders. Utilizes FDOT's ITS devices (CCTV cameras and speed/volume detectors) along with Advanced Traffic Management System (SunGuide) and other software to monitor and manage freeway and arterial traffic. Provide driver feedback via overhead signs and FL511. Will dispatch Road Rangers and other FDOT incident management resources using telephones and push-to-talk systems Will document, in detail, activity relating to all traffic incidents to create historical documentation of the incident. May perform data entry functions beyond event documentation Routine monitoring ITS equipment (CCTV cameras and speed/volume detectors) and report any technical issues that need repair. Ongoing monitoring of repair status and notification if repairs are exceeding allowed time. Learn signal timing principles and notification procedures for local maintaining agencies. Participate in a continual improvement process of all operational activities. Assist with various other roles such as public information, mapping, performance measures, signal cabinet/field work, contract management. Follow statewide Standard Operating Guidelines and local Standard Operating Procedures to precision. Qualifications Minimum: High school + None Preferred: Excellent oral and written communication skills. Possess a genuine interest in traffic and public safety. One or more years prior experience in a dispatch environment or other related customer service role. Additional Information Relocation is not available for this position Sponsorship for US employment authorization is not available now or in the future for this position. At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment. About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options , well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.