Traffic Monitoring Technician II

Job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description AECOM is actively seeking a Traffic Monitoring Technician II for immediate employment in Mount Clemens, MI. This position will be based in the southeast Michigan area and will work out of client traffic operations center facilities. Traffic operations centers provide a centralized location for stakeholder communications, information dissemination, asset management, and traffic monitoring. The applicant will need to be professional, self-motivated, resourceful, and able to successfully execute various tasks in a fast-based environment with ever changing priorities. Job Description Assess large volumes of data, both static and real-time, from a wide variety of sources, looking to detect roadway incidents, congestion, or evaluate equipment configuration. CRTs monitor road sensor data and confirm the data using closed-circuit television (CCTV) video. Effective communication is an important part of this process, as CRTs maintain written and verbal communications with field technicians, engineers, first responders, public service agencies, and the motoring public. Once assessment is complete, CRTs determine the facts and severity of traffic incidents and prepare the information for dissemination to the motoring public. In addition, CRTs are responsible for the maintenance, quality, accuracy and timeliness of all information disseminated, including social media and text messages. In this position, the successful candidate provides hands-on technical services and support for traffic operations and intelligent transportation systems. The CRT also evaluates and analyzes extensive data from multiple sources to detect roadway incidents, assess equipment setup, and monitor road sensor data. Additionally, the technician collaborates closely with the engineering team to address mobility impact and safety implications, deploying operational changes to alleviate congestion and enhance safety and mobility. Maintaining the quality and timeliness of all disseminated information, including social media and text messages, is a key responsibility. These systems play a vital role in managing safety and mobility on roadways overseen by the Macomb County Traffic Operations Center (TOC) project team. The candidate may be required to work weekends, major holidays, and overnight shifts, as typically assigned. A typical daily office schedule will be set; however, the applicant will be expected to work additional hours either before or after the typical shift, as needed. Responsibilities: The successful candidate for the Control Room Technician role will receive specific training tailored to the systems, services, and procedures used by the Macomb TOC project team. The general responsibilities of this position, but are not limited to: Monitor traffic detectors, sensors, central systems, and automated traffic management systems to identify and manage roadway incidents, congestion, and device deficiencies. Disseminate traffic information through various communication channels (telephone, e-mail, instant messaging, and social media). Send real-time incident notifications and follow-up updates. Create, maintain, and troubleshoot work orders for ITS equipment and troubleshoot service requests related to traffic operations. Communicate effectively with engineers, technicians, transportation agency personnel, first responders, and other safety agencies. Verify and compare deployed traffic signal timing plans for accuracy. Deploy pre-designed traffic signal timing plans to address mobility concerns. Utilize central traffic signal systems for device integration, historical data access, and troubleshooting. Assist with data collection for studies and management needs. Qualifications Minimum Required Qualifications: HS + 2 years of relevant experience or demonstrated equivalency of experience and/or education. Valid Michigan Driver’s License- MVR check required. Preferred Qualifications: Minimum 1 year experience in a traffic operations center environment is a plus. A strong awareness for worksite safety. Flexibility in scheduling for special events, incidents, and emergencies. Computer proficiency in Windows and Microsoft Office. Capacity to maintain composure and precision while working under pressure. Effective communication skills and ability to covey information to leadership. Clear communication with stakeholders and general public. Technical literacy in English. Traffic Operations Center/Traffic Management Center knowledge and/or experience Experience with the usage of Centralized Traffic Signal Software Systems to configure, program, and manage traffic signal systems. Understanding of traffic signal operations and traffic management relative to safety and mobility of travelers. Capability to apply both technical and analytical skills in overall execution of services. Additional Information At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment. About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options , well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.