Trainer and technical support

Job description

ETAP empowers customers to make informed decisions throughout the life cycle of their projects with innovative software solutions for electrical systems. By applying ETAP solutions, customers experience continuous intelligence during design and engineering and into operations and maintenance using a unified electrical digital twin platform. ETAP supports customers in their digital transformation and sustainable energy transitions for a green and smart future, helping them to prioritize safety, maximize reliability, and stay resilient. ETAP's expertise has emerged from more than 35 years of global experience, and more recently in 2023 by expanding into new integrated offerings with IGE, a leading electrical engineering software company renowned for its SEE software portfolio for the creation, maintenance, and calculation of electrical installation projects. Our employees' passion for excellence, innovation, and customer satisfaction is our most-prized resource. If you share that passion — and want to be part of a company that leads the energy transition towards a cleaner and more resilient world for future generations — we invite you to join us! ETAP is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer. Job Title: Technical Trainer & Software Support Specialist – CAD/CAE (IGE‑XAO / ETAP) Location: Bergamo, Italy Employment Type: Full‑time The job This role combines technical expertise with a passion for training and customer support. You will join a collaborative and supportive team that values knowledge sharing, problem‑solving, and continuous improvement. Your contribution will help customers successfully adopt and use IGE‑XAO/ETAP CAD‑CAE software solutions. If you enjoy working closely with people, delivering high‑quality training, and being part of a dynamic technical environment, this role is an excellent fit. Key responsibilities Deliver technical training sessions on IGE‑XAO/ETAP electrical CAD‑CAE software to customers and partners. Provide technical support, troubleshooting, and guidance to users via email, phone, and remote assistance. Prepare training materials, documentation, and updated learning resources. Collaborate with internal teams to resolve complex technical issues and contribute to product improvement feedback. Assist in pre‑sales activities when required by demonstrating software capabilities. Essential requirements Technical background in electrical engineering, automation, industrial design, or related fields. Experience with CAD/CAE tools for electrical design. Strong communication and presentation skills. Ability to analyse technical problems and propose effective solutions. Willingness to work on‑site full time in Bergamo. Desired skills Good command of the English language, both written and spoken. Familiarity with IGE‑XAO or ETAP products. Strong teamwork attitude, openness to feedback, and collaborative mindset. Curiosity for learning new technologies and commitment to continuous improvement. Reliability, trustworthiness, and a proactive approach in supporting customers and colleagues. ETAP requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria. ETAP is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. Come and join ETAP to create the transformative technology that enables our customers to engineer a better world.