Trainer, End User and Operations, HRSS

Job description

Employment Type: Full time Shift: Description: Delivers and supports training programs to ensure end users effectively understand and apply processes and tools. Collaborates with stakeholders to develop training materials and improve user adoption. Applies knowledge of business processes and systems to support learning needs and enhance overall effectiveness. Essential Functions Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. Work Focus : Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Responsible for distribution of analytical reports. Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge. Data Management & Analysis : Research & compiles information to support ad-hoc operational projects & initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts. Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices. Functional Role (not inclusive of titles or advancement career progression) Learning Production & Delivery Design and produce learning solutions: Create high-quality learning experiences (e.g., eLearning modules, videos, virtual instructor-led training, slide decks). Customize department-specific training: Tailor materials to the workflows, roles, and processes of different departments. Content Coordination & Management Coordinate content creation with SMEs: Work with subject matter experts to gather accurate information and turn it into engaging training materials. Maintain and organize learning libraries: Ensure all training materials are up-to-date and accessible via the LMS or knowledge portals. Technical Integration & Collaboration Align learning with system functionality: Translate system changes (e.g., software upgrades, new tools) into relevant training updates for users. Collaborate with IT/system administrators: Understand changes in platforms (like ERP, CRM, HRIS) to proactively develop or adjust training resources. End User Support & Enablement Facilitate or coordinate training sessions: Conduct or support live sessions, webinars, onboarding workshops, or department-specific walkthroughs. Develop “how-to” resources: Quick guides, tip sheets, and scenario-based learning assets to help users with daily tasks. Minimum Qualifications Bachelor’s degree in Communications, Instructional Design, Learning & Development or related field, or an equivalent combination of education and experience. 3-5 years of experience in training delivery, instructional design, or end-user support. Workday training and technical expertise. Additional Qualifications (nice to have) Process Mapping & Modeling: Microsoft Visio Data & Analytics: Excel, Tableau Microsoft Teams, SharePoint, Confluence LMS platforms, instructional design tools (Articulate 360, Adobe Captivate, iSpring Suite) Multimedia tools (e.g., PowerPoint, SundaySky, video editing software). Project Management: Jira, Smartsheet, Trello Physical & Mental Requirements & Working Conditions (General Summary) Direct Healthcare Services / Indirect Healthcare / Support Services: Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. Occasional Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.). Occasional Exposure to or subject to noise, infectious waste, diseases & conditions. O ccasional Exposure to interruptions, shifting priorities & stressful situations. Frequent Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Frequent Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise. Frequent Perform manual dexterity activities & / or grasping / handling. Frequent Ability to climb, kneel, crouch & / or operate foot controls. Occasional Use a computer / other technology. Frequent Sit with the ability to vary / adjust physical position or activity. Frequent Maintain a safe working environment & use available personal protective equipment (PPE). Continuous Comply with applicable Code of Conduct, policies, procedures & guidelines. Continuous Ability to provide assistance in the event of an emergency. Occasional Direct Healthcare Services: Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Frequent Lift a maximum of 30 pounds unassisted. Occasional Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling. Occasional Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions. Continuous Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients). Occasional Indirect Healthcare / Support Services: Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Frequent Lift a maximum of 30 pounds unassisted. Occasional Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing. Occasional Encounter a clinical / patient facing / hands on interactive work environment. Occasional Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous Work outdoors with variable external environmental conditions. Occasional Hourly pay ranges: $31.88 - $47.82 Average Workday Activity: Occasional - O (1% - 33%), Frequent - F (34% - 66%), Continuous - C (67% - 100%) Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.