Role OverviewAbout the RoleWe’re looking for a Trainer Specialist to design, deliver, and continuously improve training programs for Stakeholder and Land Management Software customers, partners, and internal stakeholders across the APAC region.You’ll be the face of product training and enablement in the region — delivering live and virtual sessions, creating self-serve learning content, and working cross-functionally to ensure training keeps pace with product releases.This role requires someone who is comfortable working across multiple countries, time zones, and languages, with a passion for making complex software easy to learn.Key ResponsibilitiesDeliver TrainingLead live, in-person, and virtual onboarding and product training sessions for new and existing customers, partners, and resellers across APAC markets.Deliver engaging, practical training tailored to different audiences, including end users, administrators, partners, and resellers.Support customers throughout their learning journey to help drive product confidence, adoption, and successful outcomes.Develop Learning ContentWork closely with Product, Product Marketing, and Customer Success teams to develop effective training materials.Create and maintain a range of learning resources, including user guides, videos, e-learning modules, quick-reference guides, and other self-serve content.Tailor learning materials to different audiences, roles, and levels of product knowledge.Localize and Adapt TrainingAdapt training content and delivery approaches to reflect cultural, regional, and language differences across APAC markets.Ensure training is relevant and accessible to customers and partners across markets, including Australia and New Zealand.Support Product LaunchesPartner with Product and Product Marketing teams to develop training plans for new features and product releases.Create and deliver training content ahead of product launches and go-live dates.Ensure customers, partners, and internal teams are prepared to confidently adopt new functionality.Measure Training EffectivenessTrack and report on training effectiveness using metrics such as certification completion rates, customer feedback, support ticket trends, and product adoption.Use insights and feedback to continuously improve training programs, content, and delivery methods.Collaborate on the LMSWork with the Enablement team to maintain and update courses within the learning management system (LMS).Ensure training content remains accurate, current, accessible, and aligned with product changes.Enable Internal TeamsTrain Customer Success, Support, and Sales teams on new features, product updates, and best practices.Equip internal teams with the knowledge and resources they need to confidently support and educate customers.Gather and Share FeedbackAct as a voice of the customer by identifying recurring training challenges, knowledge gaps, and content needs.Share insights and feedback with Product, Enablement, and other relevant teams to help improve the overall customer experience.Scale Train-the-Trainer ProgramsWhere applicable, develop and deliver train-the-trainer programs for partners and resellers.Certify partner and reseller trainers to independently deliver Stakeholder and Land Management Software training in their local markets.Engagement Type and CompensationThis role will be engaged on an independent contractor basis, with a base fee of AUD [91,000], exclusive of superannuation and other employee entitlements.As an independent contractor, you will be responsible for managing your own income tax, GST, and any other applicable statutory obligations. Whether the agreed fee is GST-inclusive or GST-exclusive will be confirmed based on your GST registration status.How You'll WorkAs an independent contractor, you will have autonomy over how and when the work is delivered, provided that the agreed scope, deliverables, deadlines, and requirements are met.You should hold, or be prepared to establish, a personal Australian Business Number (ABN) or an appropriate company entity through which invoices can be issued.Where company-provided equipment, systems, meetings, or scheduling arrangements are required, these will be structured, where reasonably practicable, to support and maintain a genuine independent contracting relationship.Before You StartBefore the engagement commences, we will confirm and document:Your ABN or company registration details;Your GST registration status;Your invoicing and payment details;The agreed base fee;The scope of services and deliverables;Applicable deadlines and requirements; andWhether the agreed fee is GST-inclusive or GST-exclusive.These details will be incorporated into the Independent Contractor Agreement, which will be reviewed by HR and Legal to ensure the engagement is structured in accordance with applicable Australian requirements.Contractor ResponsibilitiesAs an independent contractor, you will be responsible for:Maintaining your ABN or company registration, as applicable;Meeting your own tax, GST, insurance, and other statutory obligations;Issuing valid invoices in accordance with the agreed payment terms; andPerforming the agreed services and delivering the required outcomes within the agreed timeframes.The parties acknowledge that the engagement is intended to operate as an independent contractor arrangement and not as an employment relationship, subject to the terms of the final agreement and applicable Australian law.RequirementsWhat We’re Looking ForMust-Haves3+ years of experience in training, enablement, customer education, instructional design, or a related role, ideally within a SaaS or technology company.Experience designing and delivering both live and virtual training, as well as self-paced e-learning content.Strong presentation and facilitation skills, with the ability to simplify complex technical concepts for non-technical audiences.Comfortable working across APAC time zones, cultures, and diverse customer environments.Excellent written and verbal communication skills in English.Familiarity with learning management systems (LMS) and content creation tools such as Articulate, Camtasia, and Loom.Nice-to-HavesAdditional language proficiency relevant to APAC markets.Experience delivering training for technical or workflow-based SaaS products.Experience working with partners or resellers in a train-the-trainer capacity.Familiarity with land management, stakeholder engagement, right-of-way, or utility industry software and workflows.What Success Looks LikeCustomers and partners across APAC consistently provide strong feedback and ratings for onboarding and training experiences.Training content is accurate, current, and updated in line with major product releases.Support ticket volume related to “how-to” questions trends downward as customers increasingly adopt self-serve learning resources.Customer Success, Support, and Sales teams feel confident and well-equipped following product update and enablement training.Partners and resellers are able to independently deliver high-quality product training in their local markets where train-the-trainer programs are established.Why Join Irth SolutionsJoin a fast-growing SaaS company expanding its Stakeholder and Land Management Software footprint across Asia-Pacific.Help build and shape a regional training and enablement function from the ground up, with meaningful influence over how it scales.Work with a collaborative, cross-functional team across Product, Customer Success, Sales, and Enablement.Enjoy competitive compensation, benefits, and flexible or hybrid work options.Equal OpportunityIrth Solutions is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to building an inclusive and diverse team across the APAC region.AI Use in HiringAs part of our hiring process, this role may use artificial intelligence or automated tools to assist in reviewing and screening applications. These tools support, but do not replace, human judgment in hiring decisions.Role TypeThis is a new position.CompensationThe salary range for this role is AUS $91,000. This range reflects the base salary only and does not include any other compensation components. Any offers made are dependent on factors including and not limited to experience, skills, and location.BenefitsCompetitive SalaryComprehensive Benefits Package including generous medical, dental, and vision insurance401(k) Retirement Plan with company matchGenerous Paid Time Off (PTO) to support work-life balancePaid Holidays annuallyWork-from-Home Flexibility available for eligible positionsSupportive Work Environment focused on employee growth and well-being
Role Overview
About the Role
We’re looking for a Trainer Specialist to design, deliver, and continuously improve training programs for Stakeholder and Land Management Software customers, partners, and internal stakeholders across the APAC region.
You’ll be the face of product training and enablement in the region — delivering live and virtual sessions, creating self-serve learning content, and working cross-functionally to ensure training keeps pace with product releases.
This role requires someone who is comfortable working across multiple countries, time zones, and languages, with a passion for making complex software easy to learn.
Key Responsibilities
Deliver Training
- Lead live, in-person, and virtual onboarding and product training sessions for new and existing customers, partners, and resellers across APAC markets.
- Deliver engaging, practical training tailored to different audiences, including end users, administrators, partners, and resellers.
- Support customers throughout their learning journey to help drive product confidence, adoption, and successful outcomes.
Develop Learning Content
- Work closely with Product, Product Marketing, and Customer Success teams to develop effective training materials.
- Create and maintain a range of learning resources, including user guides, videos, e-learning modules, quick-reference guides, and other self-serve content.
- Tailor learning materials to different audiences, roles, and levels of product knowledge.
Localize and Adapt Training
- Adapt training content and delivery approaches to reflect cultural, regional, and language differences across APAC markets.
- Ensure training is relevant and accessible to customers and partners across markets, including Australia and New Zealand.
Support Product Launches
- Partner with Product and Product Marketing teams to develop training plans for new features and product releases.
- Create and deliver training content ahead of product launches and go-live dates.
- Ensure customers, partners, and internal teams are prepared to confidently adopt new functionality.
Measure Training Effectiveness
- Track and report on training effectiveness using metrics such as certification completion rates, customer feedback, support ticket trends, and product adoption.
- Use insights and feedback to continuously improve training programs, content, and delivery methods.
Collaborate on the LMS
- Work with the Enablement team to maintain and update courses within the learning management system (LMS).
- Ensure training content remains accurate, current, accessible, and aligned with product changes.
Enable Internal Teams
- Train Customer Success, Support, and Sales teams on new features, product updates, and best practices.
- Equip internal teams with the knowledge and resources they need to confidently support and educate customers.
Gather and Share Feedback
- Act as a voice of the customer by identifying recurring training challenges, knowledge gaps, and content needs.
- Share insights and feedback with Product, Enablement, and other relevant teams to help improve the overall customer experience.
Scale Train-the-Trainer Programs
- Where applicable, develop and deliver train-the-trainer programs for partners and resellers.
- Certify partner and reseller trainers to independently deliver Stakeholder and Land Management Software training in their local markets.
Engagement Type and Compensation
This role will be engaged on an independent contractor basis, with a base fee of AUD [91,000], exclusive of superannuation and other employee entitlements.
As an independent contractor, you will be responsible for managing your own income tax, GST, and any other applicable statutory obligations. Whether the agreed fee is GST-inclusive or GST-exclusive will be confirmed based on your GST registration status.
How You'll Work
As an independent contractor, you will have autonomy over how and when the work is delivered, provided that the agreed scope, deliverables, deadlines, and requirements are met.
You should hold, or be prepared to establish, a personal Australian Business Number (ABN) or an appropriate company entity through which invoices can be issued.
Where company-provided equipment, systems, meetings, or scheduling arrangements are required, these will be structured, where reasonably practicable, to support and maintain a genuine independent contracting relationship.
Before You Start
Before the engagement commences, we will confirm and document:
- Your ABN or company registration details;
- Your GST registration status;
- Your invoicing and payment details;
- The agreed base fee;
- The scope of services and deliverables;
- Applicable deadlines and requirements; and
- Whether the agreed fee is GST-inclusive or GST-exclusive.
These details will be incorporated into the Independent Contractor Agreement, which will be reviewed by HR and Legal to ensure the engagement is structured in accordance with applicable Australian requirements.
Contractor Responsibilities
As an independent contractor, you will be responsible for:
- Maintaining your ABN or company registration, as applicable;
- Meeting your own tax, GST, insurance, and other statutory obligations;
- Issuing valid invoices in accordance with the agreed payment terms; and
- Performing the agreed services and delivering the required outcomes within the agreed timeframes.
The parties acknowledge that the engagement is intended to operate as an independent contractor arrangement and not as an employment relationship, subject to the terms of the final agreement and applicable Australian law.
Requirements
What We’re Looking For
Must-Haves
- 3+ years of experience in training, enablement, customer education, instructional design, or a related role, ideally within a SaaS or technology company.
- Experience designing and delivering both live and virtual training, as well as self-paced e-learning content.
- Strong presentation and facilitation skills, with the ability to simplify complex technical concepts for non-technical audiences.
- Comfortable working across APAC time zones, cultures, and diverse customer environments.
- Excellent written and verbal communication skills in English.
- Familiarity with learning management systems (LMS) and content creation tools such as Articulate, Camtasia, and Loom.
Nice-to-Haves
- Additional language proficiency relevant to APAC markets.
- Experience delivering training for technical or workflow-based SaaS products.
- Experience working with partners or resellers in a train-the-trainer capacity.
- Familiarity with land management, stakeholder engagement, right-of-way, or utility industry software and workflows.
What Success Looks Like
- Customers and partners across APAC consistently provide strong feedback and ratings for onboarding and training experiences.
- Training content is accurate, current, and updated in line with major product releases.
- Support ticket volume related to “how-to” questions trends downward as customers increasingly adopt self-serve learning resources.
- Customer Success, Support, and Sales teams feel confident and well-equipped following product update and enablement training.
- Partners and resellers are able to independently deliver high-quality product training in their local markets where train-the-trainer programs are established.
Why Join Irth Solutions
- Join a fast-growing SaaS company expanding its Stakeholder and Land Management Software footprint across Asia-Pacific.
- Help build and shape a regional training and enablement function from the ground up, with meaningful influence over how it scales.
- Work with a collaborative, cross-functional team across Product, Customer Success, Sales, and Enablement.
- Enjoy competitive compensation, benefits, and flexible or hybrid work options.
Equal Opportunity
Irth Solutions is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to building an inclusive and diverse team across the APAC region.
AI Use in Hiring
As part of our hiring process, this role may use artificial intelligence or automated tools to assist in reviewing and screening applications. These tools support, but do not replace, human judgment in hiring decisions.
Role Type
This is a new position.
Compensation
The salary range for this role is AUS $91,000. This range reflects the base salary only and does not include any other compensation components. Any offers made are dependent on factors including and not limited to experience, skills, and location.
Benefits
- Competitive Salary
- Comprehensive Benefits Package including generous medical, dental, and vision insurance
- 401(k) Retirement Plan with company match
- Generous Paid Time Off (PTO) to support work-life balance
- Paid Holidays annually
- Work-from-Home Flexibility available for eligible positions
- Supportive Work Environment focused on employee growth and well-being
Above our heads and below our feet lie a spiderweb of cables, pipelines, electric lines, sewer systems, telecommunications networks and more. Many of the conveniences that we take for granted in our daily lives is thanks to this critical network infrastructure. From the assets themselves to the people that manage and maintain them, everything and everyone must work together seamlessly to ensure reliability, resiliency, safety and ongoing compliance with local and federal mandates. For decades, Irth Solutions has worked with leaders across the energy, utility, municipality, telecommunication and media industries to provide industry-leading technology to help enhance the reliability and resiliency of their critical network infrastructure. Today, Irth Solutions helps protect millions of consumers and workers as well as billions of dollars in infrastructure for global leaders like Shell, ExxonMobil, T-Mobile, Verizon, COX and more. We are committed to our goal of responding to customer needs and continuing to innovate to deliver impactful solutions for the future. But we can’t do it alone. We need dedicated, hard-working professionals to help us achieve our objectives. We’re expanding our team so we can continue to deliver the products and services our customers expect. Are you interested? Start by applying below.
Above our heads and below our feet lie a spiderweb of cables, pipelines, electric lines, sewer systems, telecommunications networks and more. Many of the conveniences that we take for granted in our daily lives is thanks to this critical network infrastructure. From the assets themselves to the people that manage and maintain them, everything and everyone must work together seamlessly to ensure reliability, resiliency, safety and ongoing compliance with local and federal mandates.
For decades, Irth Solutions has worked with leaders across the energy, utility, municipality, telecommunication and media industries to provide industry-leading technology to help enhance the reliability and resiliency of their critical network infrastructure. Today, Irth Solutions helps protect millions of consumers and workers as well as billions of dollars in infrastructure for global leaders like Shell, ExxonMobil, T-Mobile, Verizon, COX and more.
We are committed to our goal of responding to customer needs and continuing to innovate to deliver impactful solutions for the future.
But we can’t do it alone. We need dedicated, hard-working professionals to help us achieve our objectives.
We’re expanding our team so we can continue to deliver the products and services our customers expect. Are you interested? Start by applying below.
