Training & Adoption Lead

Job description

Job Description: Why join DXC Technology? DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day. What you will be doing The Training & Adoption Lead is responsible for designing, coordinating and embedding training and capability solutions that support successful implementation of regulatory, operational and system change across the Workers’ Compensation Self-Insurance business. The role ensures employees and leaders have the knowledge, skills and support required to adopt new ways of working, while providing ongoing feedback loops to identify adoption barriers, emerging risks and further change requirements. Working closely with operational leaders, subject matter experts, technology stakeholders and Case Managers, the Training & Adoption Lead drives workforce readiness, capability uplift and sustainable adoption to maximise business outcomes and compliance performance. The skills you’ll bring To be successful in this role you should have: Education: A qualification or certification in a Business, Organisational Change, Human Resources, Project Management, Psychology, Communications or a related discipline Desirable: Qualification or certification in Adult Learning, Training & Assessment, Organisational Change or Change Management. Prosci, ADKAR or equivalent Change Management certification. Project Management certification or related qualification. Industry qualifications relevant to Workers’ Compensation, Insurance or Claims Management. Experience: Demonstrated experience in training, learning and development, organisational change, capability uplift or adoption-focused roles. Experience developing and delivering training programs within complex operational environments. Proven ability to translate technical, legislative or process changes into practical learning solutions. Experience collecting and analysing stakeholder feedback to improve adoption outcomes. Experience supporting large-scale business, regulatory or system change initiatives. Skills: Strong instructional design and adult learning capability. Excellent facilitation, presentation and communication skills. Ability to simplify complex technical and regulatory concepts into practical operational training. Strong stakeholder engagement and relationship management skills. Experience monitoring adoption effectiveness and learning outcomes. Analytical and problem-solving skills with the ability to identify trends and improvement opportunities. Our culture and benefits DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include; Extensive resources to support your onboarding and continual development including DXC University. We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC. More time to do the things you love with flexible leave options, including purchased leave. Take time to give back with charitable and emergency services volunteer days. Well-being matters to us and our Employee Assistance Program is there to support you and your family. And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts. We are an Equal Opportunity Employer DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .