We are seeking a dynamic and experienced Training and Development Specialist to join our team and help us achieve our goals. The Training and Development Specialist will be responsible for designing, implementing, and evaluating training programs that enhance the skills and knowledge of our employees.Key Responsibilities: Conduct new hire trainings (up to 12-week programs) Conduct ongoing service, product and policy training Develop and deliver comprehensive training programs tailored to the needs of department and teams. Conduct training sessions, workshops, and seminars both in-person and virtually. Assess training needs through surveys, interviews, and consultations with managers. Evaluate the effectiveness of training programs and make necessary adjustments. Collaborate with subject matter experts to ensure training content is accurate and up-to-date. Maintain training records and track employee progress. Provide coaching and support to employees to enhance their professional development. Meet with the Supervisors to identify coaching opportunities. Aid the sales department in enhancing the sales performance by coaching and training agents. Analyze KPI reports and determine training opportunities Requirements Bachelor's degree in Human Resources, Education, Business Administration, or related field required Certification in training or instructional design (e.g., CPTM, ATD) is a plus Call Center experience is a plus Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Microsoft Teams. Potential to travel internationally to deliver training and development programs at various company locations. Strong presentation and facilitation skills. Excellent communication and interpersonal skills. Ability to work independently and manage multiple projects simultaneously. Experience with e-learning platforms and tools. Familiarity with performance coaching or mentoring is desirable. Ability to adapt training for diverse audiences and learning styles. Travel Industry background a plus Must be people-oriented, patient, flexible, organized and able to work independently and possess astute interpersonal problem-solving skills Work Schedule:Flexible to work Monday through Friday Pacific Time (with occasional weekends)
We are seeking a dynamic and experienced Training and Development Specialist to join our team and help us achieve our goals. The Training and Development Specialist will be responsible for designing, implementing, and evaluating training programs that enhance the skills and knowledge of our employees.
Key Responsibilities:
- Conduct new hire trainings (up to 12-week programs)
- Conduct ongoing service, product and policy training
- Develop and deliver comprehensive training programs tailored to the needs of department and teams.
- Conduct training sessions, workshops, and seminars both in-person and virtually.
- Assess training needs through surveys, interviews, and consultations with managers.
- Evaluate the effectiveness of training programs and make necessary adjustments.
- Collaborate with subject matter experts to ensure training content is accurate and up-to-date.
- Maintain training records and track employee progress.
- Provide coaching and support to employees to enhance their professional development.
- Meet with the Supervisors to identify coaching opportunities.
- Aid the sales department in enhancing the sales performance by coaching and training agents. Analyze KPI reports and determine training opportunities
Requirements
- Bachelor's degree in Human Resources, Education, Business Administration, or related field required
- Certification in training or instructional design (e.g., CPTM, ATD) is a plus
- Call Center experience is a plus
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Microsoft Teams.
- Potential to travel internationally to deliver training and development programs at various company locations.
- Strong presentation and facilitation skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple projects simultaneously.
- Experience with e-learning platforms and tools.
- Familiarity with performance coaching or mentoring is desirable.
- Ability to adapt training for diverse audiences and learning styles.
- Travel Industry background a plus
- Must be people-oriented, patient, flexible, organized and able to work independently and possess astute interpersonal problem-solving skills
Work Schedule:
- Flexible to work Monday through Friday Pacific Time (with occasional weekends)
Tatu City is a 5,000-acre new city on Nairobi’s doorstep with homes, schools, businesses, a shopping district, a medical clinic, nature areas and recreation for more than 250,000 residents and tens of thousands of day visitors. Tatu City’s schools educate thousands of students daily, and a range of homes suits all incomes and businesses that thrive in the country’s first operational Special Economic Zone. Located 30 minutes from Westlands, Tatu City represents a new way of living and thinking for all Kenyans in a live, work and play environment that is free from traffic congestion and long-distance commuting.Tatu City is a development by Rendeavour, Africa’s largest new city builder with 30,000 acres of visionary projects in growth trajectories across Ghana, Nigeria, Kenya, Zambia and the Democratic Republic of Congo.
Tatu City is a 5,000-acre new city on Nairobi’s doorstep with homes, schools, businesses, a shopping district, a medical clinic, nature areas and recreation for more than 250,000 residents and tens of thousands of day visitors. Tatu City’s schools educate thousands of students daily, and a range of homes suits all incomes and businesses that thrive in the country’s first operational Special Economic Zone. Located 30 minutes from Westlands, Tatu City represents a new way of living and thinking for all Kenyans in a live, work and play environment that is free from traffic congestion and long-distance commuting.
Tatu City is a development by Rendeavour, Africa’s largest new city builder with 30,000 acres of visionary projects in growth trajectories across Ghana, Nigeria, Kenya, Zambia and the Democratic Republic of Congo.
