Training Coordinator II

Job description

Culture Vision at Consumer Direct Care Network At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments. WE WELCOME YOU INTO A GROWING COMPANY Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities. JOB SUMMARY Training Coordinator II provides and coordinates training to Members and Authorized Representatives seeking access and support to the Colorado Consumer Directed Attendant Support Services (CDASS) program. They work in compliance with the Federal/State Regulations and within the Department of Health Care Policy and Finance (HCPF) rules. They maintain and coordinate a caseload of Members enrolled in CDASS and support day-to-day operations and client advocacy as well as promote and help maintain a cohesive office environment. JOB DUTIES Maintain and coordinate a caseload of Members enrolled in CDASS Coordinate Member’s training needs in compliance with Federal/State Regulations, HCPF rules, and contract requirements Communicate effectively Comply with applicable legal requirements, standards, policies, and procedures Demonstrate dependability Ability to meet position requirements with minimal direct oversight Demonstrate effective problem-solving skills Exhibit computer efficiency Maintain necessary skills and knowledge to coordinate workflow Participate in professional development and training activities Prioritize and multitask effectively Be able to handle complex programs and special projects and ensure timely completion Provide excellent customer service both to internal and external Members and Stakeholders Ensure trainings are completed within the timeline established in the contract Travel within the assigned geographic area as required or requested by Members Be able to successfully represent the company at stakeholder meetings and community events Receive and process referrals from Case Management Agencies Follow-up on referrals by making initial contact, proving initial training overview, and scheduling training within established requirements or expectations Track training and provide support to Members/Authorized Representatives to administer the program according to contract requirements Be able to triage and handle escalated customer service issues Review training curriculum documents for accuracy and completion and follow up with Members/Authorized Representatives as needed Submit completed training to case managers for final approval Complete appropriate and timely documentation on all activities of daily job performance Assist in maintaining all databases and electronic files Assist in state-wide case manager training or IHSS trainings within the established requirements as needed Bilingual preferred in various locations Other duties as assigned QUALIFICATIONS Bachelor’s Degree preferred 1 year of previous experience working with individuals with disabilities or the elderly in a training capacity Professional experience working directly with Colorado’s IHSS and CDASS programs, with a strong understanding of program requirements, service delivery models, and processes, is preferred This is a driving position, and the employee must hold a current, valid driver's license Be able to successfully pass a background screening The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WHAT'S IN IT FOR YOU When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry. As a Consumer Direct Care Network team member you will receive: A rewarding career helping others Fun and engaging work environment built on team unity Job satisfaction knowing you make a difference in the work you do and lives we serve Professional training to help advance your skills for career development Based on your position and employment status, you may be eligible for: Medical, Dental, and Vision Insurance Vacation accrued at 3.07 hours per pay period to use when accrued Profit-sharing for employees in good standing Two Paid Floating Holidays Nine Paid Federal Holidays Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued Instant Earnings Option 401(k) Retirement plan & discretionary company match Company-Paid Life Insurance Supplemental Life, Accident, Critical Illness, and Hospital benefits Short and Long-Term Disability Paid Parental Leave Flexible Spending Account Employee Assistance Program Pet Insurance