Training Engineer

Job description

Brief Overview Hai Robotics is at the forefront of warehouse automation, driving operational efficiency and scalability through our innovative Autonomous Case-handling Mobile Robot (ACR) solutions. We are looking for a Training Engineer to lead technical capability development across the EMEA region. This role combines technical training, innovation center operations, and customer demonstration support, helping internal teams, customers, and service partners build the skills and confidence needed to operate and maintain Hai Robotics solutions successfully. The Hai Robotics Innovation Center serves as the regional hub for technical training, new product introduction, customer demonstrations, and service capability development. You will play a key role in shaping the learning experience and ensuring the center remains a world-class environment for customers, partners, and employees. Key Responsibilities Technical Training & Capability Development Design, develop, and deliver technical training programs for internal engineers, customers, and service partners. Build structured learning paths covering installation, commissioning, operation, troubleshooting, preventive maintenance, and safety procedures. Develop and maintain training materials, including presentations, practical exercises, SOPs, manuals, videos, and assessment tools. Establish certification programs and competency frameworks for service engineers and external partners. Evaluate training effectiveness and continuously improve learning methods based on operational feedback and field experience. Innovation Center Operations Support the daily operation and continuous improvement of the Hai Robotics Innovation Center. Maintain training facilities, robots, workstations, and demonstration environments to ensure operational readiness. Coordinate training schedules, resource planning, and facility utilisation. Support the introduction, deployment, and validation of new products and technologies within the Innovation Center. Customer Experience & Demonstrations Support customer visits, workshops, demonstrations, and proof-of-concept activities. Ensure showroom systems and demonstration scenarios accurately represent current product capabilities and best practices. Collaborate with sales, product, and marketing teams to deliver an outstanding customer experience. Cross-Functional Collaboration Work closely with R&D, product, implementation, and service teams to translate technical updates into effective training content. Support the onboarding and development of new employees and service partners across the EMEA region. Contribute to the growth of the EMEA technical knowledge base and learning platform. Who are we looking for? Bachelor's degree or above in Automation, Mechatronics, Robotics, Mechanical Engineering, Electrical Engineering, or a related field. Strong communication and presentation skills, with the ability to explain complex technical concepts to different audiences. Experience in technical training, certification programs, or capability development is highly desirable. Familiarity with technical laboratories, innovation centers, training facilities, or customer demonstration environments is an advantage. Structured, proactive, and accountable, with strong organisational and problem-solving skills. Fluent in Chinese and English (written and spoken); additional European languages are a plus. Willingness to travel occasionally across the EMEA region to support training activities, customer engagements, and industry events. Hai-lights We offer a dynamic and innovative working environment in a very committed organisation, with the following perks: A chance to work with an industry-leading technology that is transforming warehouse automation. Opportunities to build your network within the logistics and automation industry. Professional growth and development opportunities. 8% holiday allowance. 24 days of holiday entitlement. €0.25 per km commuting allowance. Work laptop and phone. Principal place of work: Our demo center in Hoofddorp, The Netherlands