Training Lab Manager

Job description

About Delinea: Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities – including workforce, IT administrator, developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. 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Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you. Apply today to help us achieve our mission. Training Lab Manager Position Summary The need for cyber security enablement is exploding, and we’re seeking an individual to help manage and expand our hands-on, technical certification and training labs for customers and partners. You will play a key role in building and managing the training and certification labs that customers and partners rely on to build their capabilities and confirm their expertise on the Delinea cyber security portfolio. This role includes developing expertise on the Delinea product portfolio, managing, updating, and developing lab certification challenges, lab testing and quality assurance, lab security, and troubleshooting. It requires hands-on, technical capabilities to build, manage, and troubleshoot training and certification labs for an identity security product portfolio. This position will require periodic travel to other Delinea offices or partner locations, at least 25% of the time, and may require the ability to travel internationally. What You'll Do: - Collaborate with subject matter experts to gather, interpret, and translate lab requirements into effective hands-on learning experiences - Own the full lifecycle of technical training and certification labs used in professional services enablement — from design and build to maintenance and retirement - Keep lab environments current and accurate as products evolve and course content is updated - Design and develop new labs and lab challenges that reinforce key learning objectives - Ensure lab quality across all dimensions, including instructions, virtual machines, regional configurations, and environment specifications - Manage end-to-end provisioning and deprovisioning processes, maintaining clear procedures and consistent execution - Implement and maintain lab security controls and automation to improve reliability and reduce manual overhead - Maintain thorough, accurate documentation for all lab environments and related processes - Serve as the go-to resource for lab troubleshooting, diagnosing and resolving issues quickly to minimize learner disruption - Continuously identify and drive improvements across lab infrastructure, tooling, and processes What You'll Bring: - Bachelor’s degree in computer science or a related field, or equivalent hands-on experience - 2+ years of experience building, owning, and maintaining lab environments - 2–3+ years in a technical support or systems administration role - Solid working knowledge of Active Directory, Windows, IIS, and SQL Server, with experience in AI Agent deployment and optimization and familiarity with cloud platforms such as AWS, Azure, Entra ID, and/or Okta - Working familiarity with UNIX, Federated Identity configuration, and core networking concepts - Understanding of Cybersecurity and Identity Security principles, including IAM and PAM - Proficiency in scripting and API integrations - A highly self-motivated, independent thinker with sharp problem-solving instincts Why work at Delinea? - We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities. - We invest in people who are smart, self-motivated, and collaborative. - What we offer in return is meaningful work, a culture of innovation and great career progression. At Delinea, our core values are STRONG and guide our behaviors and success: - Spirited - We bring energy and passion to everything we do - Trust - We act with integrity and deliver on our commitments - Respect - We listen, value different perspectives, and work as one team - Ownership - We take initiative and follow through - Nimble - We adapt quickly in a fast-changing environment - Global - We embrace diverse people and ideas to drive better outcomes We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie. We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays. Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.