Training Manager | ATT | Alex

Job description

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Manager for Training who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and knowledge. If you are a Training Manager looking for a global career, do not miss this opportunity! As a Training Manager, you will set the path to success by overseeing new hire, progression and enhancement training. You are also expected to: Key Responsibilities Supervise/Observe Training Delivery in class; Guide/Coach trainers on technical/soft-skills related aspects; Assess/Analyze/Monitor KPI Performance for waves; Create effective action plans for improvements in training results; Supervise, Observe and Coach the Nesting Leads and support resources using an effective, consistent, & organized system; Create and provide updated, accurate & timely reports as required; Facilitate the handover of the trainees to the production floor; and Drive learner performances week on week through rolling out contests, quizzes, tests, etc. Required Skills/Education • College Degree (Masters/MBA is preferred) • Minimum of 5-year BPO experience with at least 3 years of managing Training and Development business unit • Ability to use MS Office applications: Excel, Power Point, Word, and Outlook • Excellent written and oral communication skills • Ability to build networks within and across functions through proactive communication • Ability to maintain a high degree of confidentiality and professionalism • Strong work ethics, integrity, flexibility, diversity, customer service orientation, leadership/coaching skills and team building abilities All your information will be kept confidential according to EEO guidelines. About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results.