Training Manager – Sales Organization

Job description

To design, implement, and monitor training programs for Zonal Business Managers, Cluster Managers and Field Sales Managers, Retail and S&D team, ensuring they have the knowledge, skills, and leadership abilities required to drive Airtel channel and open-market channel sales effectively Key Responsibilities Training Needs Analysis Work with National Sales Director & HR Lead to identify skill gaps among ZBMs, CMs and FSMs. Align training needs with organizational goals (sales growth, Airtel partnership, Apple/HMD market positioning). Conduct regular surveys, performance reviews, and field audits to update training requirements. Training Program Design Develop structured induction & onboarding programs for all levels. Create functional training modules : Airtel ecosystem sales management (for CMs). Open-market channel management and sales through freelancers (for FSMs). Leadership, negotiation, and people management (for ZBMs) Plan quarterly refresher trainings (classroom, virtual, field-based). Training Delivery Conduct classroom training sessions , role-plays , and case study workshops . Organize on-the-job coaching sessions during market visits with ZBMs/CMs/FSMs. Coordinate with Airtel trainers for joint learning programs on Airtel systems and bundle promotions. Use blended learning: mix of online modules, in-person workshops, and field immersion . Evaluation & Impact Measurement Measure training effectiveness (check - learning, behaviour, results). Link training outcomes with sales KPIs (target achievement, productivity, team attrition). Submit quarterly training effectiveness reports to National Sales Director & HR Lead. Team & Content Collaboration Supervise and guide the Content Creator in developing high-quality training content. Customize training for different roles (ZBMs vs. CM–Airtel vs. FSM–open-market). Ensure all training material is updated, localized (Tanzania context), and brand aligned . Training Coverage % of ZBMs/CMs/FSMs trained as per annual calendar. % completion rate of induction programs within 30 days of joining. Training Quality & Effectiveness Average post-training test score improvement (%). % of trainees applying learning in field (measured via manager feedback). ROI on training (sales productivity increase vs. training cost). Program Delivery Number of training sessions conducted per quarter for ZBs, CMs and FSMs Blended learning adoption (online modules vs. in-person). Ensuring training modules are planned, Created and Implemented for Retail leads on weekly basis. Content Relevance & Updates % of training modules updated annually. Satisfaction rating from trainees (feedback scores >80%). Company Applications: Ensure mandatory use of call company applications for billing. Hr Portal. Attendance and all activities on daily basis. Ensure Training and continues learning process initiated is adhered.