Training Specialist

Job description

## Job Summary Aspire is seeking a Training Specialist to deliver practical, engaging, and role-specific training that helps employees succeed across our human services, educational, clinical, administrative, and community-based programs. The Training Specialist partners with program leaders, schools, administrative teams, Quality Assurance, People & Culture, Clinical Services, Operations, and other departments to assess training needs, develop effective learning solutions, and reinforce best practices in real-world work environments. This field-based role translates policies, systems, regulations, and quality standards into clear, practical training. The position requires strong facilitation skills, sound judgment, independent decision-making, and the ability to support adult learners with diverse roles and experience levels. ### Schedule & Pay - Schedule: M - F 8:30am - 4:30pm - Pay Rate: $45k - $55k - Role: Salaried & Exempt - **Location: Must be located within commuting distance of Hamden, CT** ## Key Responsibilities ### Training Delivery and Facilitation - Facilitate required, role-specific, and assigned training programs across Aspire service lines. - Deliver training in multiple formats, including in-person, virtual, onsite, and small-group sessions. - Support onboarding programs such as All On Board and other new-hire training initiatives. - Adapt facilitation methods to meet the needs of frontline, clinical, educational, and administrative employees. - Provide coaching, observational feedback, and skill-building support to employees and managers. - Participate in agency-wide learning initiatives, including micro-trainings during community meetings. - This position will need to train to be a CT Investigator. ### Field-Based Training and Practice Support - Maintain a regular presence in Aspire programs, schools, offices, and team environments. - Deliver training and coaching in real-world settings to reinforce skill application. - Support supervisors with practice observations, feedback, and competency assessment. - Share relevant observations with leadership and Quality Assurance partners to support follow-up and continuous improvement. ### Training Needs Assessment and Quality Partnership - Identify, analyze, and prioritize training needs using observation, employee feedback, quality reviews, and operational data. - Participate in cross-functional meetings and workgroups to identify emerging training needs. - Design and implement practical solutions, including training sessions, job aids, coaching, and refresher resources. - Interpret regulatory changes, system updates, and quality concerns to determine appropriate training responses. - Evaluate and escalate issues that require solutions beyond training. - Recommend performance improvement strategies that support operational and quality objectives. ### Curriculum and Content Development - Deliver training aligned with Aspire policies, regulatory requirements, evidence-based practices, and quality standards. - Create original learning materials, including: - Facilitator guides - Job aids - Checklists - Quick-reference guides - Videos - Frequently asked questions - Apply adult learning principles to promote engagement, knowledge retention, and on-the-job performance. - Analyze feedback, trends, and operational changes to improve training content and delivery methods. - Share effective training practices and resources across programs, schools, and departments. ### Technology and Systems Training - Deliver training on systems such as Therap, Relias, UKG, Microsoft 365, and other assigned platforms. - Serve in system administration roles, such as Super Admin, when assigned. - Support employees and managers in accessing and using training resources. - Provide follow-up assistance, refresher training, and implementation support for system updates. ### New-Hire Onboarding and Manager Development - Organize