Training Specialist - Insurance Operations

Job description

**Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology.** At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded! **What you will be doing:** - Develop and deliver instructor-led, virtual, and e-learning training for: - Employees (claims, underwriting, customer service, corporate functions) - Independent agencies and producers - Translate complex insurance products, underwriting guidelines, and operational requirements into clear, actionable training content. - Facilitate onboarding and role-based training for new hires and newly appointed agencies/producers. - Support training related to new products, pricing changes, system implementations, and process updates. - Design and administer agency training programs aligned with underwriting appetite, risk selection standards, and operational expectations. - Track agency training completion and support documentation needed for regulatory exams, audits, and carrier oversight. - Manage training assignments, completion tracking, and reporting within the LMS or agency training platform. - Maintain training curricula, schedules, and documentation for internal and external audiences. - Produce completion and effectiveness reports for leadership, Compliance, and regulators. - Collaborate with department leaders, Distribution, and Training leadership to identify training needs and performance gaps. - Recommend training solutions that reinforce consistent execution and regulatory compliance. - Support continuous improvement initiatives through targeted training interventions. - Update training materials to reflect regulatory changes, underwriting updates, product changes, and system enhancements. - Ensure consistency across employee and agency training content. - Apply adult learning and instructional design best practices. - Monitor the performance and progress of trainees during and after training, offering structured guidance and feedback. - Collect feedback on sessions from attendees to use for future improvements to content and presentation. - Develop and create training aids, as needed. - Stay up to date with industry trends, regulations, and best practices related to P&C insurance. - Perform other duties as assigned. **What you already have:** **Education, Experience, and Licensing Requirements** - Bachelor’s degree in Education, Instructional Design, Human Resources, Insurance or related field. - Minimum 4 years’ experience supporting P&C insurance operations and/or agency distribution models. - Minimum 3 years’ experience in training, learning & development, or operational instruction. - Professional certifications in instructional design/adult learning or within the insurance industry (e.g., CPCU, AIC) are a plus. **Qualifications/Skills and Competencies:** - Strong facilitation and presentation skills. - Strong knowledge of Property & Casualty insurance principles, products, and operations - Proficiency in using instructional design tools and e-learning platforms. - Excellent organizational skills and attention to detail. - Analytical mindset to assess training effectiveness and make data-driven improvements. - Ability to adapt to changing environments and adjust training strategies accordingly. - Strong interpersonal skills to collaborate effectively with diverse teams and individuals. - Ability to think critically and objectively. - Proficient in MSO/365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint, and Outlook. - Desire to live Slide's Core Values. **What Slide Offers To You****The Slide Vibe** - An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology! Slide offers many opportunities to collaborate and innovate across the company and departments, as well as get to know other Sliders. From coffee chats, to clubs, to social events - we plan it, so all Sliders feel included and Enjoy their Journey. **Benefits** - Created using Slider feedback, Slide offers a comprehensive and affordable benefits package to cover all aspects of health...Physical, Emotional, Financial, Social and Professional. A Lifestyle Spending Account is set up for each Slider and Slide contributes to it monthly for use on any benefit that individually suits you - H