Training Specialist - Remote

Job description

**You're not running a classroom. You're building the EAs our clients count on, one person at a time.** **Why does this role exist?** You're an in-house Magic employee, full-time from day one, and not a freelance or client-placed role. Every EA who steps in front of a client has to be ready, not "probably ready," actually ready. That's what you're here for. You run the sessions that turn new hires into confident, capable Executive Assistants, and you're the one who calls it when someone is or isn't there yet. This isn't about lecturing from a slide deck. You're facilitating, assessing, coaching, and constantly tightening the program itself because "how we've always done it" isn't good enough if it's not producing EAs who can hold their own with US clients. You'll work closely with the Assistant Training Manager, but the day-to-day judgment calls, including how a session goes, whether someone's ready for their mock client call, and what feedback actually lands, are yours. **What Winning Looks Like** - You run daily virtual sessions that trainees rate as clear, engaging, and genuinely useful, not just "completed." - You grade every assessment against the rubric, not your gut, and your calls hold up under review. - You synthesize checkpoint scores, mock interviews, and day-to-day notes into a readiness call that's right more often than not. - You flag performance risks and program gaps early before they become a trainee's problem in front of a client. - You ship at least one program improvement a quarter that measurably moves engagement or retention.