Transaction Management Ops Analyst - Error Control Operations Analyst

Job description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing, and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members. Responsibilities: Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures. Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service. Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions. Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units. Skills: Attention to Detail Customer and Client Focus Oral Communications Prioritization Problem Solving Account Management Analytical Thinking Coaching Written Communications Mentoring Research Result Orientation Line of Business Job Description: The Error Control Team are responsible for processing trade corrections for Wealth Management offices, investment managers, and internal business units. The candidate will be responsible for processing trade corrections submitted by Branch Offices, internal business units, and external investment managers. The processor operates in a team environment to deliver sustainable results in line with team procedures and objectives. Trade corrections are processed on a first in, first out basis and involve submitting market orders to buy or sell securities to resolve errors. As market conditions fluctuate the result of an error may be a financial loss for the firm. In this role the employee will develop a strong foundational understanding of financial markets and learn control functions and risk-mitigation strategies. The duties of this role include, but are not limited to: Process trade corrections and resolve inquiries in a timely manner. Build sustainable relationships with internal and external partners. Communicate effectively with teammates to achieve objectives. Resolve open items in error accounts. Provide outstanding personalized service. Required Skills: ​Collaborative mindset with ability to partner with support teams to resolve inquiries. Intellectually curious with a desire to identify and implement innovative solutions. Anticipates and proactively identifies and escalates potential risks. Ability to operate in a multi-faceted environment while meeting strict deadlines. Proficient in Microsoft Office suite of applications Flexibility to work an 8-hour shift, with an emphasis on New York Stock Exchange (NYSE) hours. Minimum of 3 years financial operations experience. Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NJ - Pennington - 1400 American Blvd - Princeton Place At Hopewell Bldg. 4 (NJ2140) Pay and benefits information Pay range $24.00 - $37.50 hourly pay, offers to be determined based on experience, education and skill set. Predictable pay This role is compensated with a base salary and is not incentive eligible. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.