Transcon Inbound Agent

Job description

Manage the on-time and accurate delivery of inbound Transcon shipments with a sense of urgency. Offer best-in-class customer service to Expeditors customers and network of origin branches. KEY RESPONSIBILITIES: People · Exceed customer expectations by anticipating, understanding, and meeting their needs · Be proactive and timely to resolve operational challenges, including escalation to management when necessary. · Build rapport and exhibit empathy and consistency during interactions, to improve customer satisfaction with customers. · Maintain good relationships with service providers. Operations · Track and Trace TRANSCON inbound shipments to ensure on-time delivery. · Enter data and shipment updates accurately, and timely. · Manage timely deliveries based on shipment requirements. · Account for all special handling requirements for value-added services. · Account for all pertinent shipment documentation. · Meet KPI standards in accordance with Company and Product procedures. · Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. Customer · Access and follow all current customers’ standard operating procedures. · When necessary, communicate with the consignee professionally and clearly. · Execute a superior customer service experience. · Support the transition of new business/updates to existing business. Finance · Maintain awareness of market competitive costs. · Support the audit of local service provider invoices. · Support the management of overtime, expenses, and cost. · 6 months to 1-year related experience · Effective interpersonal skills, including proven verbal and written skills. · Detailed oriented with ability to manage multiple job functions with minimal supervision Expeditors offers excellent benefits: Paid Vacation, Holiday, Sick Time Health Plan: Medical, Prescription Drug, Dental and Vision Life and Long Term Disability Insurance RRSP Retirement Savings Plan Employee Stock Purchase Plan Training and Personnel Development Program Pay range 46,000 CAD to 49,000 CAD per annum “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago. 15,000 trained professionals 250+ locations worldwide Fortune 500 Globally unified systems