Transcript Importer

Job description

Magna Legal Services is a trusted nationwide partner to law firms, corporations, insurance carriers, and government agencies, delivering comprehensive legal support at every stage of a case. From court reporting and record retrieval to jury consulting, investigations, litigation graphics, and language services, we help our clients navigate complex legal challenges with confidence. Our reputation is built on the expertise, dedication, and professionalism of our team, and we’re proud to foster a culture where talented people can do meaningful work and grow their careers. Magna Legal Services is seeking a detail-oriented Transcript Importer to support the review, production, and delivery of legal transcripts. You will manage order and document details in our custom web-based application, coordinate standard and rush requests, and work with clients and court reporters to resolve questions. This role is a strong fit for someone who takes pride in accurate work, stays organized as priorities shift, and follows every detail through to delivery. ### Primary Responsibilities - Review transcripts and related order information for accuracy, completeness, consistency, and client requirements. - Create and update orders, documents, and job notes in our custom web-based application, completing detailed quality checks at each stage. - Prepare and produce final transcript packages, verifying required files, instructions, and delivery details. - Coordinate standard, rush, web-submitted, and special requests to support client deadlines and company expectations. - Respond to clients and court reporters by phone and email to answer questions, clarify requirements, and resolve discrepancies. - Prioritize multiple jobs and turnaround times, escalating issues that could affect accuracy or on-time delivery. - Partner with internal teams to support smooth handoffs, consistent processes, and a high-quality client experience. - Assist with additional transcript-production and administrative responsibilities as business needs evolve. ### Desired Background - Exceptional attention to detail, with strong proofreading and quality-control skills. - Strong organization and time management, including the ability to prioritize multiple deadline-driven assignments. - Clear, professional written and verbal communication skills. - Comfort learning and working within web-based applications and document-management workflows. - A customer-service mindset and the judgment to ask questions, investigate discrepancies, and follow issues through resolution. - Reliability, accountability, and the ability to work effectively both independently and as part of a team. - Discretion when handling sensitive client and legal information. - Experience in legal services, court reporting, transcript production, document processing, order management, or quality assurance is preferred.