Transfer Coordinator, Banff (Winter 2026/27)

Job description

Seasonal Why join CMH? We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people–both employees and guests–who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens! Things that are important to us: Safety as a cornerstone. Share our passion – every day. Always act with integrity . We work as a team . Aim for best . Balance our social, fiscal, and environmental responsibilities. Things that are important to you: The opportunity to build lifelong friendships with staff and guests from around the world. Working for a company that stands behind its mission, vision, and values. An inclusive and rewarding company culture where employees are valued and supported. Explore and work at a world-class mountain destination. Enjoy meals created by culinary professionals that incorporate fresh, local ingredients. Work with hospitality professionals that take pride in providing a high-end guest experience. An opportunity to grow and learn in a work environment that promotes feedback and development. Discounts with brand partners and on CMH merchandise. Opportunities to heli-hike and heli-ski, as available. CMH is honored to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations. Position Title: Transfer Coordinator, Kelowna Company Name: CMH Heli-Skiing & Summer Adventures Reports To: Manager, Guest Logistics Location of Work: Banff, AB Job Status: Casual, seasonal from late-November to late-April FLSA Status: Non-Exempt Number of Positions: 7 Direct Reports: 0 Date of Last Review: August 2026 Desired Start Date: November 2026 Position Overview Transfer Coordinators are CMH’s first contact with guests while travelling from key meeting points to CMH staging areas. As the CMH representative on board the motor coach, responsibilities include a variety of administrative and safety-related tasks, as well as logistics management and customer service. The Personal Driver is a seasonal/casual position . The CMH winter season runs from late November to end of April. This position calls for schedule flexibility throughout the operating season. Essential Duties and Responsibilities Complete trip reports, activity program forms, and safety requirements. Circulate digital guest feedback survey. Communicate transportation updates with the lodge and department manager. Act on guest requests and inquiries. Host guests with confidence and a positive, outgoing presence. Solve logistical challenges and adapt to changes in a solution-focused manner. All employees will support the implementation of CMH health and safety and sustainability initiatives and participate in training and provide assistance as required during emergency response situations. Minimum Qualifications Post-secondary education in tourism, preferred. Experience as a tour guide or group leader, or equivalent experience in the service industry. Experience with high-end customer service. Competencies, Knowledge, Skills, Abilities, and Other Qualities All CMH employees will demonstrate integrity, discretion, and critical thinking, along with adaptability and effective problem-solving skills. A positive, collaborative working style is essential, with the ability to build meaningful relationships with key internal and external stakeholders. Strong organizational skills, attention to detail, and strategic planning abilities are crucial. The candidate must be able to communicate clearly, effectively, and in a timely manner, maintaining professionalism and confidentiality in all interactions. Proficiency in Microsoft Office and the ability to quickly learn other relevant software platforms are important, as is the ability to prioritize tasks in a fast-paced environment with fluctuating seasonal workloads and changing priorities. The role requires a trustworthy, goal-oriented, respectful, and self-directed individual who can navigate complex responsibilities. Additionally, the candidate must have the confidence to interact with all levels of the company, including those in remote locations within a hub-and-spoke model. Working Conditions Able to lift, carry, or otherwise move and position up to 50 pounds on an occasional basis. Manual dexterity to operate a computer and other common office equipment on a constant basis. This position is required, at times, to work on evenings, weekends, and holidays based on the needs of the business. This position may require occasional travel to CMH areas, as well as some travel to industry functions on an occasional basis. CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals. Other Duties as Assigned This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. Compensation A competitive hourly rate including vacation pay will be provided based upon qualifications, experience, and skill set. Further details will be discussed in a personal interview. Benefits and Perks: Health and dental benefits. Group Savings Plan eligibility. Paid personal/sick days. CMH Ski Pass Program. IKON Pass Benefits. Pro deal affiliations with Brand Partners. Opportunities to heli-hike and heli-ski, as available. **CMH is an equal opportunity employer**