Transformation & BPM Manager

Job description

Company Description At Coface, we’ve been managing credit risk for more than 75 years to help companies navigate and grow in an uncertain and volatile environment. We act for trade. As a global leading player in trade credit risk management, we support the growth of 100,000 clients across some 200 markets. Whatever their size, location or sector, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring. Every day, we leverage our unique expertise and cutting-edge technology to make trade happen, in both domestic and export markets. Commitments Diversity, equity, and inclusion Coface is fully committed to creating a work atmosphere that respects the individualities and diversity of its teams. Given the nature of its business, which operates across a global scope, Coface must remain a multicultural company. To that end, employees must benefit from an inclusive and non-discriminatory work environment. This allows for collaborative and fruitful work between teams representing 80 nationalities and working in 58 countries. Coface has been focusing in particular on gender equity and gender balance in career opportunities, and diversity in senior management roles. Coface has initiated numerous actions plans in that field, together with indicators for monitoring progress. Accordingly, diversity and inclusion are a key component of the Group Human Resources strategy. Coface work environment must be seen as inclusive and the company as a place where employees can thrive and contribute their authenticity to their professional activities. To that end, Coface has introduced training and awareness-raising initiatives to encourage the transformation of the corporate culture towards greater openness to diversity.… more Career growth and learning At Coface, we strive to establish and develop a lasting relationship of trust, encouraging integration, and supporting professional development; these are our priorities and commitments. We have a dedicated program called “Move & Grow” to boost internal mobility. In fact, we believe in internal mobility as an accelerator of career growth, as much as a fantastic opportunity to learn and grow from a more personal standpoint. We encourage you to seize every opportunity to get out of your comfort zone, by changing jobs and taking on new responsibilities. In parallel, we have a program dedicated to new comers, which provides access to all the information necessary for integration and allows them to follow a path marked out by individual meetings, immersive experiences, training and informal sharing moments. Furthermore, in order to continually develop your individual talent, we have a digital training platform with a wide range of content which encourages the sharing of exchanges and experience between the group's employees. We also have mentoring programs and much more to support your career development. Job Description Description Key Responsibilities - Build-up and manage transformation programs, according to the company's strategy ; - Build-up and manage process efficiency with the fronters, to reach better quality of service. - Set up local governance for Projects portfolio management; - Coordinate requirements collection and change management for tools enhancements/corrections requests ; - Animate local committees to gather needs & development requests ; - Plan & follow up the activities, motivate and inspire team to successfully complete tasks ; - Build strong relationships, achieve buy-in of key stakeholders and influence others ; - Risk management: coordinate the issues to be solved and decisions to be taken ; - Ensure key deliverables are met, the projects finishes on time and budget ; - Apply continuous improvement in project methodology ; - Report at different levels (tactical/operational/board of directors) with timely and effective communication on opportunities, wins, financial impacts, KPIs, and concerns ; - Manage successful handoffs to business owners and project closing ; - All this activities will be performed with the support of a regional PMO team in charge of the strategic projects portfolio (coordination of projects & provide global vision and coherency between projects). Missions In the framework of Operations department, we are looking for a Transformation & Business Process Manager. In this role, you will be responsible for projects and change management. You will also support process mapping, gap analysis and actions plan to improve quality, efficiency and customers / partners satisfaction. The main contact points will be with Business all functions, IT, Marketing, control functions. Key the participation in international working group and steering committees. This position will be based in Dubai and will report directly to local Country Manager and functionally to MAR Chief Operations Officer. Transformation Office believes in creating an exciting work environment in which we can develop professional skills around leading change, inspiring teams and developing professional collaboration in an international environment. Team members from all backgrounds get together here to tackle complex strategic transformation projects. We believe in sharing knowledge and collaborating, because only if we can improve ourselves, we will be able to help Coface improve sustainably. Experiences Job Experience Knowledge of Coface business Minimum 5 years of experience in project management or process management Knowledge of Coface products and processes is a plus Competencies Technical skills : Knowledge of project & change management processes and tools (Waterfall, Agile Project Management tools) Ability to anticipate risks, and manage mitigation with key stakeholders Excellent level of English required Previous experience in LEAN / Processes mapping and improvement Easiness with data analysis and KPIs definition and monitoring Soft skills Process/IT Curiosity & ability to find out of the box solutions ; Strong leadership capacity, ability to drive and positively influence the motivation and development of project teams, capacity to take responsibility, management of virtual teams Authenticity, collaboration and open communication Ability to facilitate project meetings, negotiate with business or technical players, know how to get things done through formal channels and informal networks, effectively communicate with all levels of the organization. Ability to adapt to frequent changes and contingencies, management of time pressure priorities Ability to set clear values, priorities and standards, strong orientation to results, eager for achievement Excellent abilities to communicate at all levels of the organization Qualifications Bachelor’s degree in Business Administration or similar Additional Information A culture focused on teamwork, continuous learning, and professional development Competitive base salary + performance based bonus Comprehensive benefits package, including health insurance