Transition & Implementation Manager

Job description

The Role of the Transition & Implementation Manager The Transition & Implementation manager is responsible for planning and managing a successful customer transition from the award of business through the daily execution of branch operations. They are a single point of contact for accounts identified as requiring special attention based on the complexity of the scope of services (size, multi-product, IS requirements). The T&I Manager will direct and manage the day-to-day activities of implementing new business within the Expeditors Network. This is accomplished by defining the scope and complexity of the business to be transitioned. The T&I manager will direct cross-functional teams comprised of customer, local operation, analysts, Product and IS (support/development) personnel. Communication is required in many forms: email, project management tools and conference calls. They are responsible for successfully implementing operational and systems solutions according to the scope of services. Major Duties & Responsibilities Define business awarded Develop a transition timeline for both business and systems. Communicate customer's requirements to management Document and implement agreed upon procedures. Manage transition resources, scope, schedule and quality Point of contact for customer, sales, management, etc. Facilitate the resolution of open issues and minimize risk Communicate project status to transition team, sponsors and Branch operations Successfully close a transition through a service review (Quality Management Review) Significant travel required. (60 -80% on short notice) Required Knowledge & Experience Background in project management or project coordination Logistics industry knowledge is preferred Strong understanding of supply chain solutions Ability to document business process flows Familiarity with EDI and its use Recent project management experience (preferable in the logistics industry) Four-year college degree preferred Outstanding communication skills including written and presentation. Excellent leadership skills include facilitation, motivation, negotiation and team building Organizational skills Problem solving/analytical skills Interpersonal skills to foster collaboration among team members and customer Ability to manage multiple tasks and projects Strong computer skills and general knowledge of supply chain software Expeditors offers excellent benefits: 13 Months Commission Allowance Employee Stock Purchase Plan Training and Personnel Development Program Growth opportunities within the company We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!