Transitions of Care Manager, Clinical Guide

Job description

Job Description A bit about this role Transitions of Care (TOC) is one of Devoted Medical's largest clinical programs, responsible for making sure thousands of Devoted members get home safely after a hospitalization. From admission through 30 days post-discharge, our virtual interdisciplinary teams deliver personalized, comprehensive wrap-around care that breaks down the clinical, social, and logistical barriers to post-discharge stability. As a TOC RN Manager, you'll lead and support a team of RN Case Managers, shaping culture, performance, and clinical excellence by mentoring nurses, supporting their clinical decision-making, and making sure care is delivered with compassion, integrity, and skill. You'll be part of our interdisciplinary leadership team — alongside peer RN Managers and leaders from our Nurse Practitioner, Care Coordinator, and Associate disciplines — collaborating on day-to-day operations, patient care strategy, and the continuous improvement of our virtual care model. Our ideal candidate is compassionate, solutions-driven, clinically strong, and experienced in people management, and is excited to build a culture rooted in high-quality care, trust, and innovation. Responsibilities and Impact will include Coaching and supporting RN Case Managers through 1:1 meetings, shadowing, audit reviews, and time studies Supporting RN Case Managers with escalated or complex patient needs, actively participating in clinical huddles, and maintaining a consistent presence in patient outreach — dedicating at least 10% of your time monthly to direct member engagement Designing and implementing workflows, assessments, and protocols that improve efficiency and demonstrate patient impact Identifying workflow challenges, contributing to cross-functional problem-solving, and helping standardize best practices across teams Developing onboarding and ongoing education experiences for new and existing staff Collaborating with cross-functional leaders to align and optimize care coordination across programs Meeting regularly with the Senior Manager of TOC to review performance metrics, surface risks, and celebrate team successes Required skills and experience Active RN license Minimum 2 years of direct patient care experience in care management, population health, or transitions of care Minimum 2 years of people management experience, with a track record of team development and performance oversight Experience managing licensed care management teams Proven ability to drive clinical and operational outcomes through new initiatives and data-informed strategies Comfort reviewing, interpreting, and acting on performance data Strong communication and collaboration skills, with a can-do attitude and a learning mindset Desired skills and experience Compact/multi-state RN licensure Experience delivering care management in a virtual or telehealth setting Experience coaching and educating clinical staff, creating a learning-rich environment where nurses grow in confidence and capability Highly collaborative, with a track record of breaking down silos and embracing interdisciplinary partnership Curious and analytical, with comfort working in a dynamic, fast-paced, evolving care model Salary range: $73,000 - $125,000 / year The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. Our Total Rewards package includes: Employer sponsored health, dental and vision plan with low or no premium Generous paid time off $100 monthly mobile or internet stipend Stock options for all employees Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles Parental leave program 401K program And more.... *Our total rewards package is for full time employees only. Intern and Contract positions are not eligible. Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going — all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience. Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business. As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.