Transportation and Parking Services Supervisor

External Applicants: Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description. Cover Letter and Supporting Documents: Navigate to the "My Experience" application page. Locate the "Resume/CV" document upload section at the bottom of the page. Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files. Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission. Current Employees: Apply from your existing Workday account in the Jobs Hub. Do not apply from this website. A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified. Job Description Summary Under the general direction of the Transportation and Parking Managers, supervises and ensures safe and efficient day-to-day transportation, enforcement, and parking operations. Plans, organizes, and coordinates workflow to maintain consistent levels of service to faculty, staff, students, and visitors. Participates in the recommendation and administration of operational policies, procedures, and processes. Primary position hours are Wednesday – Sunday from 3:00 p.m. -11:00 p.m., but working rotational flexible shifts (days/hours) will vary based on special events and other university needs. Working weekends will be required frequently. Job Description Essential Functions: Supervise staff working on an assigned shift to ensure consistent levels of service. Evaluates, monitors, trains, and disciplines as necessary to ensure smooth operations following established policies, rules, regulations (including DOT) to maintain staff accountability and ensures safe behavior and practices. Enforces university parking rules and regulations, including issuing citations, booting and towing vehicles as needed. Checks parking lots and university property for damaged property, unsafe conditions, missing signs, and provides parking lot maintenance and improvement suggestions. Assists w/ driver or enforcement relief as needed. Schedule drivers for special events beyond day-to-day operations. Investigates complaints, resolves escalated disputes regarding citations, provides parking information, and performs accident investigations as needed. Assists with transporting vehicles to the repair shop, as requested. Conducts annual reviews. Builds rapport with students and employees, allowing them to have a sense of safety. May need to fill in for a shuttle driver or enforcement as needed. Other Functions: Assigned special duties to assist Transportation and Parking Services as needed and requested. Provides backup for the Director of Transportation and Assistant Director of Parking Services in their absence. Required Education, Knowledge, Skills, Abilities: High School diploma and/or an equivalent combination of training and experience. Two years of experience scheduling personnel, events, and/or staffing. Two years of experience equal in scope to the requirements and duties of the position. Ability to meet the requirements of the University’s automobile insurance, must be insurable. Good driving record and possession, at a minimum, of a Commercial Driver's License (CDL), Class B with Passenger Endorsement, or the ability to obtain a CDL. Proficiency in computer use for timekeeping and training. Ability to understand and follow safety procedures and make logical decisions. Ability to work holidays, weekends, day/night, and overtime. Demonstrates dependability. Computer experience using Excel, Word, and PowerPoint. Demonstrates superior organizational skills. Demonstrates strong written and verbal skills, with the ability to communicate effectively to co-workers. Ability to exercise independent judgement, using logical reasoning, in the analysis and solution of problems. Ability to effectively multi-task. Ability to interact and respond to a variety of requests from co-workers, staff, students, and the University community in a professional and courteous manner. High degree of energy and initiative, with a demonstrated ability to work effectively both independently and as part of a team. Ability to communicate effectively, both verbally and in writing. Ability to resolve difficult or stressful customer service issues courteously, tactfully and fairly Experience utilizing specialized parking and fleet tracking software (e.g., T2 Flex, Passio) and automated access control systems (LPR). Preferred Education, Knowledge, Skills, Abilities: Experience utilizing specialized parking and fleet tracking software (e.g., T2 Flex, Passio) and automated access control systems (LPR). Accountabilities: Responsible for supervision of shuttle drivers and parking enforcement officers. Works under the general direction of department management. Physical Requirements: Ability to walk or stand for long periods. Heavy work, exerting up to 100 pounds of force occasionally and/or up to 50 pounds of force frequently and/or up to 20 pounds of force constantly to move objects. Climbing, crouching, standing, walking, lifting, talking, hearing. Environmental Conditions: Ability to work in all weather conditions. Subject to inside and outside environmental conditions; subject to occasional extreme heat and cold; subject to hazards. Additional Job Description This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply. Time Type Requirement Full time Note to Applicant: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor. In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment. Equal Opportunity Statement The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status. Accommodations for Applicants If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact or (336) 758-4700.