Transportation & Commercial Account Specialist

Job description

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. Who we are: ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer: • Multiple medical plans including a high deductible, low cost health plan • Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance • Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance • Generous paid time off options, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation • Employee Stock Purchase Program with additional opportunities to earn stock in the Company • Retirement planning through the Company’s 401(k) Who we are looking for: The Transportation & Commercial Account Specialist supports and coordinates vehicle transportation and commercial account administration by managing transportation logistics, vehicle lease and usage records, and related documentation. This role serves as a key operational contact for internal teams, vendors, drivers, and commercial customers to ensure vehicles are transported, tracked, and administered accurately, efficiently, and in compliance with company standards. What you will do: Transportation Coordination & Oversight • Coordinate and schedule inbound and outbound vehicle transportation for commercial accounts • Communicate with drivers, transport vendors, and internal teams to ensure timely and accurate vehicle movement • Monitor transportation progress, proactively identifying and resolving delays or issues • Prepare, review, and maintain transportation documentation including bills of lading, delivery confirmations, and related records • Ensure transportation activity is accurately recorded in internal systems Commercial Account & Vehicle Administration • Support assigned commercial accounts by administering vehicle-related records, agreements, and status updates • Maintain accurate documentation related to vehicle usage, assignments, and account activity • Track vehicle availability and status to support operational planning • Serve as a knowledgeable resource for transportation and vehicle administration questions related to commercial accounts Vendor & Stakeholder Communication • Act as a primary point of contact for transportation-related inquiries from commercial customers, vendors, and internal departments • Maintain professional, timely communication to support strong working relationships • Coordinate with accounting, operations, and customer service teams to resolve discrepancies or issues • Escalate complex or time-sensitive matters appropriately while assisting with resolution Compliance, Accuracy & Process Improvement • Ensure all transportation and vehicle records comply with company policies and applicable regulations • Maintain a high level of accuracy and attention to detail in data entry, reporting, and documentation • Identify process gaps or recurring issues and recommend improvements to enhance efficiency and accuracy Administrative & Operational Support • Support departmental workflows through reporting, record maintenance, and audit preparation • Assist with cross-functional operational initiatives related to transportation and commercial services • Perform additional duties as assigned to support overall operational efficiency What you will need: Qualifications • High school diploma or equivalent required; additional education preferred • Previous experience in transportation, logistics, vehicle administration, or commercial account support preferred • Strong organizational and time-management skills with the ability to manage multiple priorities • Excellent attention to detail and accuracy • Proficiency in Microsoft Office (Excel), Google G Suite, and transportation or data management systems • Basic understanding of automotive maintenance & repairs • Strong written and verbal communication skills Core Competencies • Transportation & logistics coordination • Commercial account support • Documentation & compliance • Problem-solving & judgment • Cross-functional collaboration Our Values Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know. For information on our collection and use of your personal information, please see our Privacy Notice. No immigration or work visa sponsorship provided for this position. Compensation: The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.