Transportation Coordinator (onsite with customer)

Job description

The Transportation Coordinator will be part of a Global Onsite Team (located at customer’s premise) supporting one of Expeditors’ high-tech customers. Responsible for execution of day to day transportation operations and project alignment activities. Duties may include: shipment track and trace, incident research, identification, and escalation; incident root cause analysis, customer service, carrier performance reporting, metrics management, report updating and information dissemination, and leading task/project oriented meetings. Major Duties and Responsibilities: ● Ability to identify opportunities and create project plans. ● Taking on assigned tasks and responsibility to ensure tasks accomplishment. ● Workload and workflow management. ● Timely Escalation resolution. ● Participate/Lead meetings with multiple teams and stakeholders. ● Coordinate and build relationships between contract manufacturers, suppliers and carriers ● Coordinate with multiple warehouses, carriers, contract manufacturers, suppliers and service providers to manage exceptions and drive operations excellence. ● Actively manage Over, Short, or Delayed shipments according to escalation protocols. ● Analyze performance data and identify process improvement opportunities. ● Work with carriers and other service providers to ensure freight is delivered on-time. ● Working knowledge on dispatch, track and trace systems ● Ability to create and provide presentations on carrier/vendor performance and operations review ● Support cost savings, consolidation, and on-time performance initiatives ● Ensuring operational Key Performance Indicators are met. ● Facilitating Standard Operating Procedures (SOPs) /Standard Work Instructions (SWI) creation and ensuring documents are up-to-date ● Share drive file management ● GUTs ticket management Qualifications, Experience and Education Requirements: ● Bachelor Degree required. Preferably in Supply Chain Logistics / Operation/ International Business / Economics/Arts. ● 5 years of transportation and logistics experience. ● Fluent in english. ● Strong, demonstrated working knowledge of Microsoft Office Business tools (Excel, Word, Powerpoint, etc..) ● Demonstrated Knowledge of international transportation ● Dynamic personality; comfortable speaking in public. Accustomed to leading meetings with customers, vendors and key stakeholders ● Multitask and Re-prioritize work as needed ● Ability to anticipate issues/negative outcomes and work to resolve proactively ● Strong organizational, time management, and written/oral communication skills ● Ability to adapt in dynamic environment ● Aptitude for learning new software applications and technology platforms ● Highly motivated, “can-do,” results-driven attitude Skills Required: Logistics operations background required. Effective communication skills, Import & Export background, attention to detail, IATA Certification/Broker’s License a plus. **** Only those currently residing in Singapore with a valid residency status need to apply **** Expeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial results are a direct result of its people and unique culture. Our motto, "You'd be surprised how far we'll go for you", is exemplified through our embrace of these culture elements: Attitude, Curiosity, Integrity, Resolute, Visionary, Appearance, Confidence, Excellence, Pride, and Sense of Humor. Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 19,000 trained professionals 350+ locations worldwide Fortune 500 Globally unified systems The ideal candidate will have a willingness to grow, learn and work hard. Our department is growing and we are looking for a bilingual person who enjoys a fast-paced, professional, and dynamic work environment.