Transportation Coordinator (PT, Days)

Job description

**We’re not just behavioral health people—we’re crisis people.** Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support. Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference. What You'll Do: The **Transportation Coordinator** is responsible for organizing and scheduling non-emergent transportation services for voluntary individuals to and from medical facilities and to the community. This role ensures timely, safe, and efficient coordination of transportation while maintaining clear communication with individuals, transportation providers, and internal staff. The Transportation Coordinator also supervises Transport Drivers, ensuring they adhere to safety protocols, scheduling expectations, and service standards. - Coordinate and schedule transportation services based on individual needs and program requirements. - Communicate transportation details clearly to individuals, families, drivers, and care teams. - Monitor daily transportation operations to ensure all pickups and drop-offs are completed on time. - Supervise Transport Drivers, providing direction, support, and performance feedback as needed. - Maintain accurate records in scheduling software or logs, including trip details and any delays or changes. - Troubleshoot and resolve scheduling conflicts, vehicle issues, or individual concerns promptly. - Collaborate with external vendors and internal departments to optimize transportation logistics. - Ensure compliance with safety standards, HIPAA guidelines, and company policies. - Track recurring transportation needs and proactively manage standing orders and follow-ups. - Support data collection for reporting purposes (e.g., mileage, costs, missed appointments). - Completes patient transports as needed as a backup to the Transport Driver. - Performs all other duties as assigned. What You'll Bring: - High School Diploma or equivalent - Valid Driver's license with a clean driving record. No suspensions or revocations of driver's license in the last three years. - At least 21 years of age - 2+ years of experience in transportation scheduling, logistics, or administrative coordination - Strong organizational and multitasking skills - Excellent communication and customer service abilities - Must be able to perform Safe Clinch patient restraint techniques - Ability to remain calm and solution-oriented in a fast-paced environment - **The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment** It would be great if you had: - Associate’s degree preferred - Familiarity with geographic areas served and transportation safety standards is a plus **What We Offer:** Full-time only: - Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity - CHS pays for Basic Life, AD&D, Short and Long-Term Disability - Voluntary Life insurance option for employees and their families - Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan) - Flexible Spending Accounts (health care and dependent care) - 401k company match after 6 months (50% of deferrals up to 6% of compensation) - Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays All employees (Pool, Part-time and Full-time): - Employee Assistance