Transportation / Customer Service Coordinator

Job description

Daniels Health is seeking a dynamic transportation and customer-focused person to join our medical waste treatment facility in Baton Rouge, LA. This combination role combines exceptional customer service with transportation coordination to ensure our clients receive timely, efficient, and high-quality service. About Daniels Health: We’re on a mission to make healthcare safer. Daniels Health provides reusable medical waste containers designed to reduce needlestick injuries and support sustainability. After use, we professionally clean and sanitize each container for reuse, while responsibly disposing of medical waste at our treatment facilities. Our closed-loop system ensures safety, compliance, and environmental responsibility for our customers. ### What You'll Do: - **Customer Service Focus:** - Serve as the main point of contact for hospitals, clinics, and healthcare facilities. - Respond promptly to customer inquiries via phone and email, providing proactive communication on schedules, stock changes, and service updates. - Investigate and resolve customer complaints and requests using Salesforce, ensuring accuracy and timely escalation when needed. - Maintain strong relationships with clients by delivering exceptional service and anticipating needs. - **Transportation & Logistics Coordination:** - Route medical drivers daily and hazardous route drivers weekly. - Track and monitor driver activity. - Collaborate with administration and production staff to ensure accurate manifest creation and billing preparation. - Analyze route efficiencies for cost optimization and process improvements. - Support Transportation Supervisor with projects and operational tasks. - Maintain and update filing, inventory, and database systems. ### Must Have Qualifications: - 2+ years of experience in customer service and transportation support or dispatch. - Familiarity with route optimization and cost-saving strategies. - High School Diploma or equivalent (GED). - Ability to multitask and manage competing priorities in a fast-paced environment. - Proficiency in Microsoft Office (Word, Excel, Outlook). - Understanding of transportation/logistics practices and procedures. ### Nice-to-Have Qualifications: - Experience with Tegos and Salesforce. - Knowledge of medical waste industry regulations and compliance. ### Why work for us: - Industry Leader: Over 20 years of excellence in medical waste management with top-tier NPS and delivery-reliability scores. - 401K Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution), with match starting Day 1, 5 year vesting schedule. - Comprehensive Benefits: Medical, Dental, and Vision coverage effective Day 1; paid short-term disability; company-sponsored life insurance; and more. - Job Stability: As an essential healthcare service provider, we’re recession-proof and non-seasonal. - Permanent Role: Full-time, Monday - Friday. - Empowering, visionary culture: We think differently, act boldly, and value authenticity, creativity, and trust. Our team thrives on innovation, agility, and purpose-driven work, where every unique talent contributes to meaningful impact in healthcare.