Transportation & Logistics Coordinator

Job description

Position Summary The Logistics Coordinator supports the effective management and continuous improvement of SWAG’s transportation and logistics network, with primary responsibility for Less-Than-Truckload (LTL), Parcel, and third-party logistics (3PL) providers . This role supports transportation sourcing, carrier and provider performance, freight cost management, service execution, reporting, and continuous improvement. The Logistics Coordinator serves as a key liaison between SWAG’s transportation partners and internal stakeholders, including Customer Service, Distribution Operations, Finance, and other business functions. The successful candidate will be highly organized and analytical, comfortable managing external transportation partners, and capable of taking ownership of logistics issues from identification through resolution. Key Responsibilities Carrier & 3PL Management Serve as a primary day-to-day point of contact for designated LTL carriers, Parcel providers, and 3PL partners. Monitor provider performance against established service expectations, pricing agreements, and contractual requirements. Establish, maintain, and report key transportation performance metrics and provider scorecards. Participate in regular business and performance reviews with transportation providers. Identify performance deficiencies and coordinate corrective action plans with providers when service levels fall below expectations. Assist with the onboarding, implementation, and transition of new carriers, Parcel providers, and 3PL partners. Transportation Cost & Contract Management Monitor transportation spend, freight charges, fuel surcharges, accessorial charges, and other associated logistics costs. Review and approve transportation invoices in accordance with established authorization procedures. Research and challenge billing discrepancies against contracted rates, terms, and service agreements. Maintain carrier agreements, contracts, pricing schedules, service guides, and related transportation documentation. Identify opportunities to improve transportation service while controlling or reducing costs. Sourcing & RFP Support Coordinate LTL, Parcel, and 3PL Requests for Proposal (RFPs) and other transportation sourcing initiatives. Compile bid requirements, coordinate provider responses, and analyze pricing and service proposals. Develop comparative analyses and present findings and recommendations to management. Support contract negotiations, provider selection, implementation, and transition activities. Service & Issue Resolution Serve as a primary escalation point for transportation-related issues raised by Customer Service, Distribution Operations, and other internal stakeholders. Coordinate directly with LTL carriers, Parcel providers, and 3PL partners to expedite resolution of service failures, capacity constraints, claims, damages, billing issues, and other transportation concerns. Own escalated logistics issues through resolution , rather than simply transferring responsibility to an external provider. Communicate status, resolution, and corrective actions to appropriate internal stakeholders. Identify recurring service issues and work with providers and internal teams to determine and address root causes. Reporting & Continuous Improvement Develop and maintain transportation reporting and key performance indicators, including metrics related to cost, service, claims, damages, delivery performance, and provider performance. Analyze transportation data to identify trends, exceptions, and improvement opportunities. Support implementation of new transportation processes, systems, providers, and operational improvements. Partner cross-functionally to improve transportation efficiency, service reliability, and customer experience. Qualifications Bachelor’s degree in Supply Chain, Logistics, Business, Operations , or a related field preferred; equivalent relevant experience will be considered. 2–5 years of experience in transportation, logistics, supply chain, distribution, or a related field preferred. Experience working with LTL carriers, Parcel providers, and/or 3PL partners strongly preferred. Experience supporting transportation RFPs, bid analysis, carrier sourcing, or contract negotiations highly desirable. Working knowledge of transportation pricing concepts, including freight rates, fuel surcharges, accessorial charges, dimensional weight, and service levels . Strong analytical skills with the ability to interpret transportation data, identify trends, and develop actionable recommendations. Strong Microsoft Excel skills required. Experience with ERP, WMS, TMS, Parcel shipping platforms, business intelligence tools, or transportation reporting systems preferred. Strong written and verbal communication skills with the ability to work effectively with external providers and internal stakeholders. Strong problem-solving skills, attention to detail, and follow-through. Ability to manage multiple priorities and take ownership of transportation issues through resolution. Core Competencies Transportation & Logistics Knowledge Analytical & Financial Acumen Vendor/Carrier Management Problem Solving & Root Cause Analysis Negotiation & Influencing Accountability & Follow-Through Cross-Functional Communication Continuous Improvement Salary Range $60,000 – $75,000 annually Compensation will be determined based on relevant experience, qualifications, demonstrated skills, and internal equity. Work Environment / In-Office Requirement This is an in-office position and requires regular on-site attendance Monday through Friday . This position operates in a professional office and distribution environment and requires regular interaction with SWAG Distribution Centers, transportation providers, third-party logistics partners, and other internal and external business partners. The employee may periodically enter warehouse and distribution areas where noise levels, temperature conditions, vehicle traffic, and material-handling equipment are present. Appropriate safety procedures and required personal protective equipment (PPE) must be followed when entering designated operational areas. Regular and reliable on-site attendance is an essential function of this position. This position is not designated as remote or hybrid. If the normal schedule is 8:00 a.m.–5:00 p.m. , I would state that directly as well rather than just saying Monday–Friday. Physical Demands / ADA Requirements The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Ability to remain in a stationary position for extended periods while performing computer-based work. Frequently operates a computer and other standard office equipment. Regularly communicates with carriers, third-party logistics providers, Distribution Center personnel, vendors, and internal business partners by telephone, email, video conference, and in person. Must be able to access and navigate office and warehouse/distribution environments as necessary to perform job responsibilities. Occasionally required to stand, walk, bend, reach, or move throughout a Distribution Center. Occasionally lift, carry, push, or pull items weighing up to 25 pounds . Ability to review and interpret transportation reports, freight documentation, invoices, contracts, spreadsheets, and information displayed electronically. Ability to perform the essential functions of the position with or without reasonable accommodation. Reasonable Accommodation Southwest Accessory Group (SWAG) provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their position, unless doing so would impose an undue hardship on the Company. Employees or applicants who require a reasonable accommodation should contact Human Resources. About Southwest Accessory Group (SWAG) Southwest Accessory Group (SWAG) is a growing automotive accessories distribution organization supporting Ford and General Motors dealership networks . With distribution operations across multiple U.S. markets, our team works together to deliver exceptional service, operational excellence, and reliable support to our customers and manufacturer partners. At SWAG, our culture is built around four core values: SERVE • WORTH • ALIGNMENT • GRIT We believe our success comes from our people and a ONE Team • ONE Goal approach. Whether working in Sales, Distribution Operations, Transportation, Inventory, or our Corporate Support teams, every employee plays an important role in delivering results for our customers. SWAG offers a fast-paced, collaborative environment where employees are encouraged to take ownership, identify opportunities for improvement, and contribute to the continued growth of the organization. Join SWAG and help us keep our people, products, and customers moving forward.