Transportation Specialist, Auction Services

Job description

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. Who we are: ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services. At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer: • Multiple medical plans including a high deductible, low cost health plan • Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance • Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance • Generous paid time off options, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation • Employee Stock Purchase Program with additional opportunities to earn stock in the Company • Retirement planning through the Company’s 401(k) Who we are looking for: The Transportation Specialist - Auction Services is responsible for supporting the Transportation department by facilitating commercial, residential, abandoned vehicles, lot sweep/marshalling, physical auction activities, and break-through initiative operations. This role utilizes processes and procedures established by the Transportation department to coordinate lot sweeps, resolve logistical issues related to commercial, residential, abandoned vehicles and physical auction activities, and contribute to the seamless and effective operations of the ACV Transportation product. The Transportation Specialist - Auction Services partners with carriers, customers, and internal departments and Teammates to navigate seller services-related assignments. This role performs duties with limited supervision. Please note this shift will require someone to be available from 11a-7p What you will do: • Actively and consistently support all efforts to simplify and enhance the customer experience. • Triage seller and lot sweep-related inquiries; manage transactions and communications to provide timely resolutions. Refer inquiries or tasks to appropriate Teammate(s). • Ensure the timely removal of vehicles from designated partner locations. Work in conjunction with transporters, storage partners, and residential customers to achieve resolution. • Partner with Major Accounts and Product & Technology teams to identify and implement upgraded processes. Assist management in the identification and implementation of continuous improvements and customer satisfaction opportunities. • Proactively locate, review, and vet a network of quality transportation services and storage yards. Manage relationships and retain quality services. • Utilize Salesforce to track and document on transportation services and storage yard network. • Adjust pricing and assign carriers to ensure cost-effective and timely movement of vehicles. • Partner interdepartmentally, as well as with sellers, buyers, and carriers, to determine statuses of transport jobs. • Negotiate cost-effective contract rates with high volume carrier partners. • Update and review status of aged inventory. Report findings to the Abandoned Vehicles team. • Partner with Payments team to reconcile partner invoices. • Perform additional duties as assigned. What you will need: • Ability to read, write, speak, and understand English. • High School Diploma or GED • Minimum 1-2 years' experience in customer service or transportation industry. • Intermediate problem-solving ability • Teamworking skills, including both internally and externally • Proven customer service ability • Communication and organizational skills • Sense of urgency and self-motivation • Familiarity with business technology, including Microsoft Office or G Suite, and Salesforce. #LI-CG1 #Ind123KW Our Values Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know. For information on our collection and use of your personal information, please see our Privacy Notice. No immigration or work visa sponsorship provided for this position. Compensation: The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.