Travel Administrator

Job description

Go2Africa is an award-winning travel company with over 25 years’ experience tailor-making unforgettable safari holidays! We take our clients’ dreams seriously and are recruiting Travel Administrators to ensure our client’s travel documentation is completed flawlessly. Are you an entry-level candidate with excellent attention to detail, who is looking to kickstart your career in the travel industry? If so, you might be our newest recruit! The role Travel Administrators ensure that all travellers receive e-documentation within 30 plus days of travel – including reconfirmation of all services and ad-hoc administrative functions for the Pod. This role is also responsible for management of incoming calls / enquiries received within the business through toll free or switchboard queues. Functional Responsibilities Target achievement All assigned documentation is delivered without errors All assigned documentation is completed within weekly deadlines All documentation is saved on SharePoint for access during an emergency The shared drive is kept neat / relevant and meeting removal deadlines Quality assurance and documentation Updating the Report with latest updates on each assigned document daily All services to be reconfirmed with suppliers to ensure clients holidays are seamless Produce vouchers, itineraries, travel packs and E-Tickets Professional management of travel documentation so that travellers receive travel documentation 30 – 45 days prior to departure Complete travel documentation for last minute travellers (within 7 days of travel) within 48 hours at the same standard as normal documentation Continually identify ideas, information, content improvements and recommendations which will improve our documentation Enquiry and toll-free management Managing incoming toll-free and switchboard calls Taking down sufficient information if Africa Safari Experts (ASEs) are not available so that the enquiries can be allocated to ASEs accordingly Inbox management For allocated buddy Asilia postcards Ensure postcard notes are sent to clients at the relevant Asilia properties Experience Desirable 1 - 2 years of experience in travel / administration Qualifications Desirable Tertiary Degree in Travel and Tourism, or related field How to apply If this sounds like the role for you, send us your CV and a motivational letter. We are looking forward to hearing from you! Why work for Go2Africa? We provide our Go2African staff with: Flexible working Our Flexible Work Model offers the best of both worlds. Cape Town-based employees work 1 day per week in the Go2Africa office, located at the beautiful V&A Waterfront, and work from home for the rest of the week. Of course, our door is always open to those who prefer to work in-office more frequently. We have employees based in remote locations (from Hoedspruit to Nairobi!) – these employees work remotely, and travel to our Cape Town office for training and special gatherings. Travel opportunities We encourage our employees to visit the destinations we sell. We offer many opportunities to travel in the form of curated Educationals, site inspections, or discounted holidays at agent rates! Ts & Cs apply! Benefits Life happens, and we support our employees to deal with it. We provide permanent employees with company contributions to medical aid, retirement annuity and life and illness cover. Reward and recognition We recognize our employees based on targets, but also values. Our annual Recognition Awards are an example – colleagues vote for their peers, and there are incredible travel prizes up for grabs (plus, a good old party!) Wellbeing and ample downtime We prioritise the wellbeing of our employees. We provide wellness campaigns, mental health support and coaching, plus substantial leave benefits. We know it all lies in finding a balance between work and play. Vibrant Culture Our employees are #proudlyGo2African, and we use any excuse to celebrate our shared success. Whether it’s monthly Townhalls, interactive team buildings, our operational structure itself, or Valentine’s Day – it’s always better when we’re together! Training and development We offer comprehensive training programmes and opportunities for growth. From destination training in East Africa to designing Personal Development Plans, we support our employees to succeed. World-class tech We work on industry-pioneering systems, ensuring that the travel planning process is seamless. We give our employees access to world-class resources, which allows them to spend time on what really matters.