Travel Consultant (Fluent in English)

Job description

Are you someone who enjoys helping people turn their travel plans into smooth and hassle-free experiences? Do you thrive in a fast-paced environment where you can manage travel requests, solve booking challenges, and ensure every detail is taken care of? If you have a passion for travel, enjoy working with people, and are eager to grow your expertise in travel, this could be the right opportunity for you. We are looking for a **Travel Consultant** to join our growing team and deliver end-to-end travel booking and support services for clients and travelers. In this role, you’ll manage various travel arrangements, handle booking requests, resolve travel-related issues, and provide exceptional customer service. You’ll play an important role in ensuring a seamless travel experience while building your expertise in travel management. ### Key Requirements - Handle end-to-end travel bookings for flights, hotels, and ground transportation using GDS. - Process booking modifications, cancellations, reissues, and refunds in accordance with fare rules and client requirements. - Respond to travel requests and inquiries while meeting agreed service level agreements (SLAs). - Communicate professionally with clients and travelers via email and chat in English. - Maintain accurate booking records and update travel management systems. - Ensure compliance with client travel policies, approval workflows, and preferred supplier guidelines. - Escalate complex ticketing issues or urgent travel disruptions when necessary. - Contribute to continuous process improvement and knowledge sharing within the team. ### Is this you? - 1-2 years of experience in travel consulting or a GDS-based travel booking role. - Hands-on experience using and operating any GDS. - Strong English communication skills (minimum C1 proficiency). - Solid knowledge of air ticketing, hotel reservations, and ground transportation bookings. - Ability to work independently while managing multiple responsibilities with accuracy and efficiency. - Willingness to work on rotating shifts, including weekends, overnight, and public holidays.