Travel Consultant - German speaking

Job description

# Travel Consultant - German speaking > Ten Group · London, United Kingdom (Remote) · Full-time · Posted 2026-07-20 **Workplace:** remote **Department:** Customer Service (Dining, Entertainment, Lifestyle, Travel) EUROPE ## Description ### **To strengthen our team in the UK, we are looking for a German-speaking Luxury Travel Consultant.**  Immerse yourself in the world of luxury travel: As a Travel Consultant at Ten Lifestyle Group, an internationally leading lifestyle management company, you will serve a sophisticated premium clientele and design tailor-made journeys that meet the highest standards. In this role, you will combine your expertise in travel with a keen sense for luxury, trends, and service quality. You are not just a consultant – you become a trusted point of contact for clients seeking exceptional experiences worldwide. **Responsibility:** - **Advising** our clients – **premium cardholders** – by **phone** and **email** in both **German** and **English** - **Handling customer inquiries** from **quote preparation** to **billing** for **individual trips** - **Making reservations** with **airlines**, **hotels**, and **travel agencies** - **Creating tailored offers**, **travel documents**, and detailed **travel itineraries** - Passionately **advising** and **facilitating unique travel experiences** - Actively **selling special promotions** and **exclusive offers** ## Requirements - You have **excellent language skills** in **professional German and English**, in written and spoken (**C2** according to The Common European Framework) - Have **several years of professional experience** in the **travel industry**, a **tour operator** or in a **travel agency** - Have **GDS knowledge** (**preferably Amadeus**) - Have **excellent destination knowledge** across key **global regions** - Have a strong **passion** for everything related to **travel** and the **luxury lifestyle**, including **gastronomy**, **events** and **culture** - Are **service-oriented**, **flexible** and able to **work under pressure** - Flexibility to work 5 days per week between 07:00 – 21:00 GMT, either Sunday to Thursday or Tuesday to Saturday - The legal right to live and work in South Africa, without the need for visa sponsorship. **Guidelines for Hybrid/Home Office option:** - Located in United Kingdom - Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office - A secure home office at your confirmed address, free from background noise or other distractions. - You must meet our minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative. To check your internet speed please click [**here**](https://www.speedtest.net/), follow the instructions and once you have your results, please take a screenshot and upload this on your application form. - During the first week of employment (Week 1), employees are required to work 100% from the office to support onboarding, cultural immersion, and initial setup. - A Work-From-Home (WFH) assessment will be assigned on Day 1 and must be completed within the first week. - From Week 2 onwards, employees may transition to a hybrid working arrangement, subject to successful completion and passing of the assessment. - Exceptions may be considered on a case-by-case basis where necessary. ## Benefits Our people are at the heart of our business, and we have a culture of recognition and reward—both through regular appraisals and through our annual _Extra Mile Awards_, where we celebrate those who have gone above and beyond in their role. We also encourage all staff to incorporate their aspirations and interests into their career at Ten, and we are there every step of the way to support their development. **Rewards Designed Around You** - **Competitive Salary**: Based on experience, plus a performance-based bonus. - **Hybrid Working**: Combine working from home and the office. If you don’t live near one of our offices, we offer fully remote working options too. - **Paid Time Away from Work**: Enjoy a competitive paid time-off package, including one paid day each year to volunteer for a cause that matters to you. - **Paid Sabbaticals**: One month of paid sabbatical after every five years of service, without using annual leave. - **Extra Rewards**: Our lucrative Ten Loyalty Rewards program includes bonuses and gifts to thank you for being part of Ten. - **Remote Working Holidays**: Opportunities to travel and work. - **Employee Discounts**: Access to great travel and entertainment discounts, just like our clients’ members enjoy! - Be part of our global, dynamic, and inclusive team, with diversity at its core. Discover genuine career opportunities within a dynamic, international company. **Who We Are** Ten Lifestyle Group is a global luxury concierge service, and our travel department offers a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients with their leisure travel requests. At Ten, our goal is simple: **to become the most trusted service business in the world.** We deliver our service through a combination of Ten’s proprietary, technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring, and improving the lives of millions of members. As a **Certified B Corp**, Ten Lifestyle Group is part of a global community of businesses united by a shared goal: making a positive impact on society and the environment. To find out more about Ten, please watch this short video [Welcome to Ten](https://player.vimeo.com/progressive_redirect/playback/791921656/rendition/1080p/file.mp4?loc=external&signature=aa24a908b56a38f11161b0178fd7acc16f0036bef6c78e94ab22f9e127328d66)[](https://www.youtube.com/watch?v=-N5QHOv6ykU) **Commitment to Diversity** We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs. ## Apply [Apply at Ten Group](https://apply.workable.com/ten-group/j/72014DE96E/apply) --- Powered by [Workable](https://www.workable.com)